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<p><em>Contracting Profits</em> regularly surveys the industry to identify the needs, wants, and aspirations of facility executive customers as it pertains to the building service contractors who service the accounts. The results of those findings are published in the &ldquo;2025 Facility Executives&rsquo; Contractor Expectations Survey,&rdquo; sponsored by Building Service Contractors Association International (BSCAI). This time frame gives participants enough time to note reportable differences and offers a reasonable window to identify trends closer to their peak rather than their conclusion.&nbsp;</p> <p>As is to be expected, the predictions of some facility executives changed while others remained the same between 2023 and 2025. That&rsquo;s why this survey included extensive questions regarding various topics&mdash;including the value of certifications, demands of robotics, advantages of day cleaning, benefits of service bundles, and in-office presence. This ensures the report can both confirm reoccurring trends and identify new ones.&nbsp;</p> <p>When considering the fluidity of workers occupying professional spaces, it appears hybrid has proved itself to be more than a pandemic trend. When the pandemic hit in 2020, millions took their laptops home and a sizable amount didn&rsquo;t return to the office site full time. In fact, by the first quarter of 2023, the U.S. Bureau of Labor Statistics reports that 21 percent of full-time employees in the U.S. were still doing some of their work from home. By the same time in 2024, teleworkers/hybrid workers made up 24.5 percent of the population. &nbsp;</p> <p>With remote or hybrid work seemingly here to stay, it became imperative for the survey to help gauge the state building occupancy, as it deeply impacts cleaning demands. What the survey found is promising.&nbsp;</p> <p>Please sign in to continue reading and for free access to the full survey PDF.</p>


POSTED ON: 1/30/2026