In this article, I would like to address a new team member just starting in the custodial industry.He/she may or may not have a background in custodial operations since the points made apply to attitudes rather than operations.The points apply regardless of age, gender, ethnicity or other points that have little to do with providing quality-cleaning services.


Welcome to our company and the exciting world of custodial operations!This should make you smile since most of the time many do not consider custodial operations as exciting or something to be admired based on many people’s perception of what we do.Custodians are probably one of the most underappreciated working groups due to many not really knowing the important work we do each day. 


Following is a partial list of the benefits we bring to the work environment each day:


1. We function as guardians of the health and safety of tenants and visitors to our accounts.


2. We protect the public health by removing accumulated waste.This includes not only food and contagion but also the tons of paper trash that have to be transferred to a proper disposal site.Think of how long a business would be able to function if trash and waste was allowed to accumulate for an extended period of time.


3. We clean and polish hard floors that oftentimes are the first impression of a building.


4. We clean and disinfect restrooms and food areas that must be kept sanitized to reduce the possibility of disease transmission.


5. We clean carpet, rugs and mats that can harbor mold, mildew, dust mites, food particles, pollen, dead skin and other sources of food for germs.


6. We periodically conduct project work designed to control dust and soil build up.


Although this is a basic summary of what we do, the benefits to tenants is tremendous.You are to be congratulated on choosing this very important service industry.We will continue with this line of thought in a following article.Your comments and questions are important.


I hope to hear from you soon.Until then, keep it clean…


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or