A reader comments: “I don’t get very high scores when attendees are surveyed after my training sessions. What can I do to improve my scores?’

Although surveys can be an important way of measuring success with your audience, it is more important that you look at the suggestions for improvement. For instance, we noted several attendees commented that “class was not focused and tended to wander.” It is oftentimes better to have a limited number of topics to cover rather than trying to go from subject to subject without real closure. Try to identify what your goal is for the training. Example: “my goal for this session is to explain pH and how to use this knowledge in my day to day custodial operations.” By having a limited subject you can keep your illustrations and exercises focused on accomplishing your goal.

Another comment was “was confused by the Power Point which did not match the subject.” Although there can be “death by Power Point” you seem to need some help in how Power Point works. I highly recommend you cut out some of the animations, sounds and other distractions that are not directly related to the subject you ae covering.

Finally you need to realize that if you really want to improve based on the feedback from attendees you will improve over time. Instead of being offended or hurt, take the comments as constructive criticism that can help you to refine your presentation as well as your illustrations, stories and even Power Point slides. Remember that your education is an ongoing process.

Don’t give up on yourself and always be grateful for honest feedback from attendees in your classes. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…..

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net