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For building service contractors, the industry is constantly changing. From new technologies to changing federal and state laws, the industry is always adapting to what’s new right now. 

The new year is a perfect time to think about what the future will look like, and how to adjust your business practices to tackle any challenges you might face. We asked three BSCAI past-presidents to give us their take on what is out on the horizon for BSCs in the next three to five years. 

Paul Greenland, CBSE | Vice President of Sales and Marketing for GMI Janitorial and Security | BSCAI President 2015

“I believe that the future of the BSC industry in the United States will, over the next three to five years, look more like the European and Asian models. There are few ‘janitorial’ companies and most are using the ‘Integrated Facilities Service Model,’ where contract service providers will be ‘single source’ for janitorial, security, food, HVAC, etc. There will be much more consolidation in the BSC market as many company owners are reaching retirement age. I feel that more European companies will be looking to expand into North America, thus creating some exciting times for the mergers and acquisitions market.”

 Janelle Bruland, CBSE | CEO, MSNW Group | BSCAI President 2016

“When I started out as a building service contractor many years ago, one of the things I found that I most enjoy about our industry is the opportunity to work with and serve people. As my company grew, I learned that the people you surround yourself with are critical to your success. Looking forward to the future, the importance of having the right people on your team continues to be the most important predictor of whether you will have a successful and thriving company where you retain your customers, or whether you don’t. 

Every business should have a good understanding of its culture and the core values under which it best operates, and then hire individuals who fit them. In this ever-changing business environment of the future, continue to strengthen your own leadership abilities as well as those of your team. When you grow and improve as a leader, your team will improve, and your company will improve. I am grateful to belong to BSCAI as the leading resource for contractors with a powerful network of peers committed to growth and improvement.”

Tom Kruse, CBSE | Chief Engagement Officer and President of Mergers and Acquisitions, Marsden Services | BSCAI President 2017

“I believe the challenge for the near term future will be recruiting and retaining a quality labor force. This will be important as labor remains in short supply, but also because companies will continue to be required to find ways to do more with less. A quality, tenured and trained workforce is the only way necessary efficiencies can be achieved.”

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