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Being a manager isn’t easy. From solving problems to managing different personalities, it can be hard to effectively communicate with staff all the time. However, experts say in order to be a good leader you need to understand how you’re coming across when you communicate — starting with the words you use.

We break down what you shouldn’t say, and how to correct yourself if you find those words coming out of your mouth. For example:

Don't say: "I don't have time to talk to you right now."

Say: "I'd love to talk later. Let's figure out a time to chat."

Don’t say: “This is the way it’s always been done.”

Say: “I’m interested in your new suggestions — why don’t you write those down for me?”

Don’t say: “That’s not your decision to make.”

Say: “I hear your concerns. Let me take them to the proper people.”

Don’t say: “I don’t like your attitude.”

Say: “I’d appreciate it if we could have a civil discussion about what’s bothering you.”

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