Setting Sales Goals In An Uncertain Economy
Answer: I can appreciate your problem. The economic atmosphere is so uncertain it’s difficult to predict what is going to happen even a month from now. But that doesn’t mean that you ought to abandon the idea of focusing on measurable goals. Remember, one of the primary purposes of a goal is to identify those measurable results that should capture our focus. A goal says, in effect, “of all the things in the world that we could do, these few are the most important.” The existence of goals keeps everyone focused on the important things. Without a set of goals, everyone naturally defaults to unfocused, scattered behavior.
The issue is how to create a “reliable” goal. Here’s my suggestion: When you create your goals for the year, note the assumptions on which those goals are based. So, for example, you may say that you want one territory “to produce $300,000 in gross margin this year.” On what assumptions is that goal based?
Think it through. You may say, for example, that you are assuming that at least 90 percent of those customers will remain viable and in business throughout the year, that the total market will be flat, and that your competitors will likewise remain viable and in business.
Those are three pretty basic assumptions. You can add to the list with assumption about your company’s ability to create and/or acquire product, the stability of your work force, etc.
Then, capture those assumptions in a file. Date it. Then create your goals based on those assumptions.
As you go through the year, the only time you would change or question a goal would be in the event of one or more major assumptions proving to be untrue. For example, one of your major competitors goes out of business. That would be a change in a major assumption, and naturally lead to your increasing the goal to account for that event which was totally out of your control.
The opposite would also be true. Let’s say, for example, that one of your major customers is bought out and the decisions to buy your category of product now reverts to a corporate office and a national contract. The customer was 20 percent of a salesperson’s territory. This event dramatically reduces the amount of total gross margin available in the territory. Time to reduce the goals.
This is a fair and reasonable response to the issue of creating measurable goals in an uncertain economy. The uncertainty of the economy doesn’t eliminate the need for goals, in fact, it calls for even more focus on the part of sales organizations.
If ever there was a time for helping the entire sales force stay focused, this is it. And one of the first steps toward focusing everyone is to create a set of powerful goals.
Dave Kahle is one of the world’s leading sales educators. He’s written nine books, presented in 47 states and eight countries, and has helped enrich tens of thousands of sales people and transform hundreds of sales organizations. Sign up for his free weekly Ezine. Learn to set goals in his book, Ten Secrets of Time Management for Sales People.
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