How she shines: During her five years with Total Cleaning, Yarlenys Lopez has grown into an exceptional Operations Business Manager. She leads with accountability, compassion, and a commitment to finding solutions. Managing key accounts—including VIVEX, Tucci, CSPB, and OB/GYN Specialists of the Palm Beaches—Yarlenys builds strong teams, earns client trust, and continually challenges herself and those around her to grow and succeed.
Years in the industry: 5 years
Job responsibilities: As Operations Business Manager, Yarlenys works to manage client success by visiting clients to ensure that operations are on point. She also oversees monthly billing of all additional services, sells additional services, manages the company's manager, and acts as right hand to the Director of Operations.
Career path: Yarlenys came on as an administrator for the Operations Department. Learning from the Director of Operations, Alberto Porras, she took the learning and turned it into "doing."
Best advice received: Listen to your clients, and make sure the listening turns into doing.
Fun fact: Everything Yarlenys touches is done with care, love, and a cup or more of Cuban coffee