How she shines: I lead by example, working alongside my team and mentoring many young employees for whom we provide a first job while they are still in school. I also volunteer and mentor people in our community, helping them build confidence, responsibility, and professional skills. I value teamwork, continued personal growth, and sustainability. Whenever possible, our company uses green, environmentally responsible products to protect our clients, employees, and the environment.
Years in the industry: 27 years
Job responsibilities: As CFO and Co-Owner of Pacific Carpet Cleaning & Restoration, Inc., my responsibilities extend far beyond managing the company’s finances. I help oversee every aspect of the business, from daily operations and employee training to customer service and the delivery of professional cleaning and restoration services. My responsibilities and services include: managing the company’s finances, budgeting, payroll, and financial planning; overseeing daily business operations and administrative functions; hiring, training, instructing, and supporting employees; developing company policies, safety procedures, and performance standards; ensuring employees are properly trained and equipped to perform their work safely; coordinating job scheduling and service delivery; communicating with clients and addressing their individual needs and concerns; -providing estimates and explaining recommended services; working with homeowners, property managers, insurance companies, and referral partners; assisting clients with insurance claims and restoration-related questions; overseeing water-damage mitigation and structural drying; coordinating mold-remediation services; managing fire, smoke, and odor-cleaning projects; overseeing carpet and upholstery cleaning; coordinating area-rug cleaning; providing tile-and-grout cleaning; managing contents, cleaning, packing, storage, and restoration; coordinating crawlspace cleaning and remediation; maintaining high standards for workmanship, professionalism, and customer care; and following up with clients to ensure their needs have been fully addressed.
My role is to ensure that every client receives compassionate, knowledgeable, and dependable service during both routine cleaning projects and difficult property-loss situations. I am proud to be a woman helping lead a family-owned company while supporting our employees, caring for our clients, and serving our community.
Career path: I began my career as a caregiver while working my way through physical therapy school. I became a licensed Physical Therapist Assistant and spent many years serving older adults in the geriatric field. During that time, my husband and I also opened Pacific Carpet Cleaning and Restoration, becoming partners in building our family business. For the past 10 years, I have devoted my career exclusively to leading and growing the company while serving our clients and community.
Best advice received: The best advice I have ever received is: “You can only do what you know. When you know better, you do better.” This reminds me to give myself and others grace while remaining willing to learn, grow, and improve. I apply this advice in leadership, business, and life by learning from every experience and using that knowledge to make better decisions, serve others more effectively, and become a stronger person and leader.
Fun fact: People might be surprised to learn that I am comfortable with public speaking, but I have a fear of reading aloud in public. Speaking naturally and connecting with an audience comes easily to me, especially when I am sharing something I know and care about. Reading from a prepared text feels very different and makes me much more nervous. It is a fear I continue to work on as part of my personal growth.