How she shines: As Vice President of Service Contracts for Goodwill Industries of South Florida, Jocelyne Moussavou exemplifies influential leadership through her commitment to operational excellence, workforce development, innovation, and community impact. She leads a division responsible for more than 54 active service contracts and approximately 5.6 million square feet of facilities across South Florida, while creating meaningful employment opportunities for individuals with disabilities and other barriers to employment.
Jocelyne shines in Leadership through her focus on integrity, accountability, professionalism, and employee engagement. She communicates clear expectations, promotes respectful leadership practices, and empowers supervisors and managers to grow beyond their current roles. Through mentorship, coaching, and leadership development initiatives, she fosters a culture where ambition is encouraged, future leaders are cultivated, and employees are inspired to pursue both personal and professional growth. Her leadership style creates an environment of trust, collaboration, ownership, and continuous improvement.
In Technology, Jocelyne is helping modernize the facility services industry by championing the adoption of innovative tools, digital processes, and emerging service delivery methods. Under her leadership, Goodwill launched a drone-assisted exterior cleaning program designed to improve safety, increase efficiency, and expand workforce opportunities while exposing employees to technologies that are shaping the future of the cleaning industry.
Jocelyne also demonstrates a commitment to Sustainability through continuous process improvement, operational efficiency, and the implementation of modern service methods that reduce risk while supporting long-term organizational growth. Her focus on innovation helps ensure that Goodwill remains competitive, responsible, and forward-thinking in delivering facility services.
Her dedication to Community is reflected in the mission of the Service Contracts Division, where business success directly supports employment opportunities, workforce inclusion, and career advancement for individuals who often face barriers to employment. Through her leadership, meaningful work and economic opportunity are created throughout South Florida every day.
Jocelyne excels in Teamwork by fostering collaboration across departments, recognizing employee achievements, and promoting a culture where people feel valued, respected, and empowered to succeed. She believes strong organizations are built by investing in people, celebrating accomplishments, and creating opportunities for individuals and teams to thrive.
She is equally passionate about Development, investing in leadership training, workforce education, performance management, and professional growth programs that prepare employees and future leaders for success in an increasingly technology-driven industry. By encouraging her management team to think strategically, embrace new challenges, and pursue advancement opportunities, she is helping build the next generation of leaders within the Service Contracts Division.
Through innovation, leadership, mentorship, and a deep commitment to people, Jocelyne is helping shape the future of the cleaning industry while creating lasting opportunities for those she serves.
Years in the industry: 20 years
Job responsibilities: As Vice President of Service Contracts for Goodwill Industries of South Florida, Jocelyne Moussavou provides strategic and operational leadership for a mission-driven facility services division supporting more than 5.6 million square feet across South Florida. She oversees custodial services, landscaping and grounds maintenance, foodservice operations, quality assurance, compliance, safety, workforce development, business growth, and customer success across 54 active service contracts.
A key focus of her leadership is preparing the workforce for the future of the cleaning industry through the adoption of modern technologies, data-driven performance management, enhanced training programs, and continuous process improvement initiatives. She champions innovation by introducing emerging service delivery methods, including drone-assisted exterior cleaning technologies, while ensuring employees have access to the training, tools, and professional development opportunities needed to thrive in an evolving industry.
She also leads efforts to foster a culture of accountability, professionalism, inclusion, and leadership development, creating meaningful career pathways for individuals with disabilities and other barriers to employment, while maintaining industry-leading standards of service quality and operational excellence.
Career path: As her career progressed, Jocelyne gained extensive experience in administrative and operational support positions across the pharmaceutical, healthcare, higher education, and government sectors. These roles helped cultivate the organizational discipline, communication skills, and strategic mindset that have become hallmarks of her leadership style and professional success.
Best advice received: The best career advice Jocelyne ever received was to talk less, listen more, and ask questions. A mentor taught her that understanding why something is done is often just as important as understanding how it is done. That simple lesson helped her become a better leader, problem solver, and collaborator.
Another important lesson Jocelyne continues to learn is that attitude matters. Regardless of the situation, she believes maintaining a positive outlook is critical to success. Challenges are inevitable, but how you respond to them determines the outcome. She has found that optimism, resilience, and a willingness to focus on solutions rather than obstacles can make all the difference for both individuals and teams.
Fun fact: Many people are surprised to learn that despite her executive leadership role and love of public speaking, Jocelyne is naturally camera shy. While she is comfortable engaging with audiences and leading conversations, being on camera still makes her nervous at times. She often jokes that a camera can make her more uncomfortable than a room full of people.
She embraces this challenge the same way she approaches obstacles in her professional life: by leaning into discomfort, continuing to learn, and refusing to let fear limit her growth. It is a reminder that confidence is not the absence of fear, but the willingness to move forward despite it.