How she shines: Heather joined our company (and the industry) as a college student in the early 2000's. Twenty-five years later, she has literally worked every position in our company and has built a wealth of experience, knowledge, and skills that make her a true 'Swiss Army Knife' in the cleaning business. On top of this, Heather is a natural leader who is able to build highly effective teams by investing time and attention into the development of each individual team member.
Years in the industry: 15 years
Job responsibilities: Heather oversees the entire operation of our Multi-Family Services Division. In this role, she is responsible for over 200 employees supporting 100 job sites across the DC Metro Region. Heather's commitment to training, development, and employee support translates to impeccable service delivery for our clients. As a result, our organization can reap the benefits of 95 percent client retention while continuing to experience steady growth on a monthly basis.
Heather is a true industry leader and has been a featured presenter for events hosted by both BSCAI and ISSA. In addition, she served consecutive terms as the Chapter President for the Mid-Atlantic chapter of BSCAI.
Career path: Heather has continued to crave more responsibility to optimize her impact on our company. She continuously adds on new tasks and challenges, from Client Support to Sales to Operations. As a result, she is able to see the 'big picture' as it relates to our company's overall mission.
Fun fact: Heather spent four years in law enforcement. After graduating from college, Heather took a break from 'the cleaning industry' to pursue a career in law enforcement. Believe it or not, it's not nearly as exciting as the cleaning industry!