How she shines: In just two years in the cleaning industry, Enara has established herself as a trusted auditor, coach, and emerging leader, bringing an uncommon combination of rigour, curiosity, and genuine care for people to her work.
Enara conducts audits across major, complex client environments, including major transit hubs and large office buildings. She approaches every audit with integrity and professionalism, but what sets her apart is her ability to uphold high standards without making the process feel punitive. She communicates findings clearly and constructively, builds strong relationships with clients and operational teams, and has an exceptionally approachable style. People know that when Enara identifies a problem, her goal isn't to assign blame. It is to make things better. That mindset extends to innovation. When Enara recognized that scheduling and timing were creating challenges within the audit process, she didn't simply flag the issue. She developed a new form to better manage audit timing and scheduling, helping create a more organized and consistent process. She is continually looking at how technology, automation, and smarter systems can improve how work is performed.
Her influence is increasingly moving beyond conducting audits herself. Enara now trains and coaches other auditors, sharing what she has learned and helping build stronger, more consistent auditing practices across the team. She is a natural coach: knowledgeable and meticulous, but also patient, encouraging, and easy to approach. Enara has also recognized a broader opportunity within our growing organization. As a smaller company without a historically formalized HR function, she has become an advocate for building one, recognizing that strong organizations need strong people practices. She is actively helping shape that function and demonstrating that operational excellence and employee experience go hand in hand. Her commitment to people extends beyond work through her volunteer involvement with the Ismaili community, reflecting a genuine interest in people, community, and the social sciences.
Perhaps most impressive is how quickly Enara has grown. She entered the cleaning industry only a couple of years ago and is already auditing significant accounts, improving processes, training others, and helping influence how our organization develops. Enara's influence comes not simply from identifying where standards aren't being met, but also from helping people, processes, and organizations improve. She leads with integrity, curiosity, and kindness, and she inspires people to improve alongside her.
Years in the industry: 2 years
Job responsibilities: Enara leads auditing and quality assurance activities across major client accounts, translating audit findings into meaningful operational improvements. Her role includes client communication, performance reporting, auditor training and coaching, process development, and identifying opportunities for automation and greater efficiency. She also plays an integral role in building the company's growing HR function, helping establish the people practices and systems needed to support employees and the organization's continued growth.
Career path: After beginning her career in New York City, Enara moved to Toronto to pursue her educational goals and continued to develop her interest in people, organizations, and the social sciences. She transitioned into a role with a marketing company, where she gained practical experience in human resources (HR) before joining DCS Global.
At DCS Global, Enara entered the cleaning industry and quickly expanded her role. In only two years, she has been promoted three times. She is now an HR & Audit Supervisor, trusted to conduct audits for major clients, communicate directly with clients and operational teams, develop detailed reports, identify process improvements, and train and coach other auditors. At the same time, she has become an advocate for strengthening DCS Global's HR function, helping a growing organization develop more formalized people practices and processes.
Her career path may not have been a traditional route into the cleaning industry, but that is part of what makes her perspective valuable. She has brought her experience in HR, communication, and people development into an operational environment and combined it with a natural talent for auditing, continuous improvement, and client relations.
Best advice received: One principle Enara has carried throughout her career is to never stop learning. Her career has taken her across countries, industries, and disciplines, and rather than being intimidated by what she doesn't yet know, she approaches new challenges with curiosity and a willingness to learn. That mindset has allowed her to enter a completely new industry and, within only a few years, become a trusted resource to her colleagues and clients.
Fun fact: Those who know Enara primarily as a meticulous auditor and HR professional may be surprised to discover just how artistic she is. She is an incredible singer and dancer, and was previously a model. It is a fun contrast to the highly analytical side people see at work, and speaks to how multifaceted she truly is.