How she shines: I demonstrate exceptional strength across multiple areas, beginning with Leadership, where integrity and communication are central to my approach. I lead by example, setting clear expectations while fostering accountability and trust within my team. My communication style is direct, consistent, and solution-oriented, ensuring alignment across departments and maintaining high operational standards.
In Technology, I have actively implemented innovative solutions to improve efficiency and compliance. This includes adopting digital work order systems, enhancing tracking and documentation processes, and leading the transition to more advanced safety and chemical management platforms. These efforts have streamlined operations, improved response times, and strengthened organizational oversight.
Regarding Sustainability, I actively support environmentally responsible practices by evaluating products, reducing waste, and promoting efficient resource use across a large-scale operation. My decision-making reflects a balance between operational effectiveness and long-term environmental impact.
In the area of Community, my work directly enhances the daily experience of residents by maintaining clean, safe, and welcoming shared spaces. While not traditional volunteerism, my role significantly contributes to the quality of life within the community, aligning with advocacy through service excellence.
I also excel in Teamwork, prioritizing mentorship and collaboration. I've invested in developing my team’s skills, encouraging open dialogue, and creating an environment where employees feel supported and empowered. This has led to improved morale, stronger performance, and a more cohesive team dynamic.
Finally, in Development, I've shown a strong commitment to personal and professional growth. I've actively pursued training, certifications, and continuous improvement opportunities while also implementing structured training and development practices for my team. This focus has elevated both individual capabilities and overall departmental performance.
Overall, my impact is measurable in both operational results and team development, demonstrating I've become a well-rounded and highly effective professional.
Years in the industry: 3 years
Job responsibilities: I manage a team of eight dedicated professionals who consistently deliver high-quality results across our HOA community. Our scope includes maintaining 48 restrooms, five commercial buildings, four pools, two restaurants, two fitness centers, a ballroom, multiple meeting spaces, two golf courses, a pickleball complex, and a 280-seat theater.
We operate 364 days a year, handling all custodial services in-house. I’m proud to say we have completely transformed this department into a high-performing operation that reflects the standards of our community.
Career path: My career path reflects steady growth through hands-on experience in high-standard environments. I began by working in post-construction cleaning for luxury homes in the Preserve at SaddleBrooke Two, where I developed a strong eye for detail and an understanding of finishing work at a high level.
Then, I spent two years as a Public Area Cleaner at Miraval Arizona Resort & Spa, a luxury wellness resort known for its elevated guest experience. In this role, I refined my ability to maintain pristine, guest-facing environments, learned the importance of consistency in high-traffic areas, and gained exposure to resort-level service standards.
Building on that foundation, I stepped into the position I currently hold, where I now lead and manage custodial operations across a large-scale HOA community. This progression from hands-on cleaning roles to leadership demonstrates both my technical expertise and ability to translate frontline experience into effective management and team development.
Best advice received: Never stop learning and always take care of your team.
Fun fact: In my spare time, I enjoy rock hunting.