How she shines: Leadership: Claudia was promoted to COO effective August 3, 2026, moving up from Vice President of Operations. We made the decision not to backfill her previous role and to expand the roles of the current Directors, as well as add an additional Regional Director reporting to her—a direct statement of confidence that she could absorb that scope and run it. She continues to sit on our executive leadership team, reporting directly to me, and carries responsibility for managing one disciplined, standardized operating model across every Tier-One location instead of a patchwork of regional practices.
Technology: As part of her promotion, our Director of IT, Innovation & Strategy now reports directly to her. That reporting line puts technology decision-making inside her operating structure rather than treating it as a separate function, giving her direct authority to push standardized, tech-enabled processes across a highly distributed facilities services organization.
Sustainability: Claudia's operating model prioritizes safety, consistency, and resource discipline across every site we service in 30 states, reducing waste from redundant regional processes and building toward more efficient, standardized use of materials and labor across the portfolio. In an industry where service quality and environmental responsibility are increasingly inseparable, she is positioning our operations to meet that standard at scale.
Community: Our footprint touches facilities and the people who work in them across multiple geographic markets. Claudia's push toward unified standards is not just an internal efficiency story—it raises the baseline of service quality and reliability for every community we operate in, and reflects a genuine commitment to the people those facilities serve, not just the contracts behind them.
Teamwork: Every Director of Operations across our geographic locations continues to report to Claudia, and her mandate explicitly includes mobilizing leaders at all levels toward shared standards and shared metrics. She is the connective layer between frontline execution and enterprise strategy—the person translating company direction into what actually happens on-site, every day, everywhere we operate.
Development of Others: Stepping into an expanded role, Claudia is building the next layer of leadership underneath her rather than holding on to control. Her structure gives Directors of Operations broader, more accountable roles, creating the kind of stretch that grows leaders instead of just managing them.
Claudia Eguez-Buchanan represents the kind of operator who turns a distributed, complicated business into one that runs on discipline and clear standards, without losing sight of the people on the frontlines. She is exactly the kind of leader the Women of Clean recognition program was built to honor.
Years in the industry: 20 years
Job responsibilities: As the Chief Operating Officer, Claudia is responsible for managing a disciplined, scalable, and growth-enabling operating engine across all Tier-One geographic locations. The COO brings consistency, clarity, and operational rigor to our highly distributed facilities services organization—ensuring reliable, high-quality service delivery that drives customer retention and organic growth. This role leads the transformation of Operations from a collection of legacy practices into a unified, standardized model that improves efficiency, margin performance, and customer confidence. The COO ensures frontline execution,
regional leadership, and enterprise processes operate against common standards, metrics, and expectations to support growth and integration.
As a key member of the executive leadership team, the COO serves as the principal steward of execution, culture, and change—translating strategy into outcomes, mobilizing leaders at all levels, and embedding a values-based culture of safety, accountability, continuous improvement, and service excellence.
Career path: Claudia has had a very consistent growth path in her career due to her ability to embrace and master the responsibilities she has been assigned at each stage. She is a trustworthy leader, and that attribute has been demonstrated with her teams over the years.
Best advice received: Be prepared, but trust your instincts based on the experiences that you have gained over time.
Fun fact: People may be surprised to learn how much Claudia enjoys yoga!