How she shines: As the Owner of Protech Facility Services, I have spent years building a company based on consistency, accountability, strong relationships, and a commitment to continually improving how commercial cleaning is delivered. I believe influence in our industry is not simply measured by business growth. It is also demonstrated through leadership, innovation, teamwork, community involvement, and a willingness to challenge traditional ways of doing things.
Leadership is at the heart of how I operate Protech. I remain actively involved in our accounts, conduct facility walkthroughs, communicate directly with clients, and work alongside my team when needed. I believe leadership means setting clear expectations and ensuring employees have the training, tools, and support necessary to succeed. Our philosophy is simple: we don’t just clean, we diagnose what others miss.
Technology and innovation have become an important part of our development. We have implemented detailed digital cleaning checklists and reporting to improve accountability and communication. Instead of simply instructing someone to clean a washroom or office, our checklists identify specific tasks and expectations. This creates consistency for our cleaners and greater transparency for our clients. I am also developing an internal Protech app designed to streamline operations, improve communication, and give our team better access to the information they need while working in the field. Another initiative I created is the Protech Facility Health Check. This goes beyond determining whether a building looks clean. It provides a more detailed assessment to identify overlooked areas, recurring concerns, and opportunities to improve the overall cleanliness and presentation of a facility.
Sustainability is also important as we grow. We continue to look for practical ways to reduce waste, improve efficiency, and make responsible choices with our products, equipment, and processes without compromising cleaning standards.
Community involvement has played an important role in my professional journey. Through BNI, I have volunteered my time, supported local businesses, shared knowledge, and helped create connections and referrals within our business community. Protech is also committed to working with job skills organizations and providing opportunities for individuals to gain practical workplace experience and develop valuable employment skills.
Teamwork remains essential to our success. I value the people who represent Protech every day and believe communication, training, detailed processes, and mutual respect create better outcomes for employees and clients. I also value the partnerships we have developed with clients, suppliers, and other businesses.
I am committed to continuous development and actively seek education, industry knowledge, new technology, and better processes. As Protech has expanded from commercial cleaning into specialized cleaning and facility services, I have continued to learn and adapt. Above all, I am proud of what we have built, but I am even more excited about where we are going. My goal is to continue raising standards, embracing innovation, and demonstrating the value that professional cleaning brings to every facility we serve.
Years in the industry: 15 years
Job responsibilities: I am the Owner and perform all administration scheduling, social media, payroll, networking, sales, and site visits.
Career path: My career path changed when I needed greater flexibility to support my family and care for my son with autism. That need ultimately led me toward entrepreneurship and the cleaning industry. Together with my husband, Nico, I built what is now Protech Facility Services.
What began as a way to create flexibility for my family grew into a business I am incredibly proud of. Today, I focus on developing our team, improving our systems, embracing technology, and finding new ways to raise the standard of professional cleaning.
Best advice received: The best career advice I have received is to never stop learning and never become too comfortable with the way things have always been done. Listen to your clients, listen to your team, and be willing to adapt. That mindset has helped me continue to grow both personally and professionally.
Fun fact: People might be surprised to learn how creative I am outside of work. I love using my Cricut machine, making paper flowers, and creating things by hand. I also studied herbalism because I have always had a strong love of learning and enjoy exploring new interests. Whether I am learning a new skill, creating something, or developing a new idea for my business, I am happiest when I am using my creativity and challenging myself to try something new.