How she shines: Amber has grown into a strong leader and is someone our team can rely on. She handles scheduling, last-minute coverage, training, quality control, and helps solve problems in the field. She communicates well, supports the team, and is always willing to jump in wherever needed. I’ve watched her grow tremendously in confidence, leadership, and decision-making, and she has become an important part of our company.
Years in the industry: 26 years
Job responsibilities: As Director, Amber builds and manages the cleaner schedule. Her responsibilities include handling call-offs, last-minute changes, scheduling emergencies, and finding coverage; answering cleaners’ schedule-related questions; making sure scheduled jobs are completed and properly updated in the scheduling/platform system; conducting quality-control checks and property inspections; performing trial cleans with prospective cleaners; training and onboarding new cleaners; monitoring cleaner performance and providing coaching/correction when needed; answering cleaner questions about properties, staging requirements, supplies, and special instructions; helping resolve on-site problems that cleaners run into; making sure required final walkthrough/property photos are completed; cleaners are instructed to contact Amber or you if they cannot get the required photos; coordinating with team members and management when there are staffing or operational problems; maintaining communication with the cleaning team; helping with laundry and cleaning in the field when necessary; and supporting overall daily cleaning operations and quality control.