Survey: Tips for Carpet Cleaning
A survey conducted in May 2011 asked carpet cleaners how often they receive monetary tips from their customers at the completion of a job and if they even expect a tip. According to the survey:
• 29 percent said they never get a tip at the end of the job.
• 65 percent reported they get a tip “once in a while.”
• About 7 percent said they usually get a tip.
• However, nearly 90 percent of the respondents said they “never expect a tip.”
“In some parts of the country, tipping is expected no matter what the service,” says Nick Wiebe, marketing manager for U.S. Products. “However, for most carpet cleaners, receiving a tip is rare and, as the survey indicates, not often expected.”
For those carpet cleaners receiving gratuities, about 75 percent indicated they were less than $25; 8 percent reported they were more than $25; but one technician reported not accepting a tip “even if it was offered.”
“The survey also asked about [service] charges,” adds Wiebe. “About 40 percent of the techs said they charge more for weekend [carpet] cleaning jobs, while most of the rest said their charges are not affected by the day of the week.”
As to charges based on the type of customer, residential or commercial, about 15 percent said they charge commercial customers more than residential customers; 15 percent reported just the opposite—they charged residential clients more than commercial; however, more than 50 percent, indicated “it all depends on the job.”
This survey was conducted on behalf of U.S. Products. More than 300 carpet cleaners were e-mailed invitations to take the online survey and a total of 61 technicians completed it.
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