According to Facility Service Decisions, a national survey found that despite having increased janitorial budgets in 2005, facility executives still felt they received mediocre service levels from contract cleaners.

More than 300 facility managers and 200 office workers responding to a survey indicated that 43 percent of facility executives reported a janitorial budget increase in the past year, with only 14 percent experiencing a decrease. At the same time, more than half - 53 percent - indicated that the performance of their janitorial contractor did not exceed expectations.

The survey, known as the Office Cleanliness Monitor, sponsored by ServiceMaster Clean, found that many tenants are assuming some responsibility for overall building maintenance from facility executives. More than one in five tenants (21 percent) reported performing more of their own cleaning/maintenance than in the past, while virtually all facility executives (97 percent) instruct their janitorial provider to only clean “open areas” on desks and not move clutter.

The Monitor offers this snapshot of what percentage of facility executives include the following in their task schedules:

  • Daily trash disposal: 95 percent
  • Daily vacuuming: 85 percent
  • Dusting (non-blinds): 81 percent
  • Mini-blind dusting: 46 percent
  • Cleaning/disinfecting phones: 43 percent
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