ISSA has announced the second group of individuals to achieve certification as official Cleaning Industry Management Standard (CIMS) ISSA Certification Experts (I.C.E.) in 2009. This addition of 24 new I.C.E. professionals, who earned their certification as part of exclusive programs hosted by Triple S and xpedx, brings the total count to 392 experts. I.C.E. professionals can now be found in 47 U.S. states and Canadian provinces, as well as Mexico and the Caribbean.

The number of I.C.E. professionals continues to increase along with the popularity of CIMS, ISSA’s consensus-based industry standard that sets forth the universally accepted management principles proven to be the hallmark of well-managed and customer-focused cleaning organizations. Becoming a certified CIMS expert positions an individual to provide training or consulting services to those cleaning organizations interested in complying with and preparing to certify to CIMS.

The I.C.E. program is designed to help industry professionals deal with their customers’ or their own organizations’ likely budget cuts. Custodial operations around the country are being asked to reduce labor budgets by 5 percent to 10 percent, and it has become increasingly evident that such reductions cannot be accomplished by supply-price decreases alone. Professionals who wish to position themselves as an indispensable resource need to be armed with advanced operational and budgetary knowledge. Understanding the need to evaluate, reduce, and redeploy the work force is the most promising way to meet such budget reductions, and I.C.E.-workshop attendees are provided crucial information that will help them in this regard. In fact, past attendees have reported saving customers more than six figures annually by helping them comply with CIMS.

ISSA Announces Second Group of 2009 CIMS Experts-page 2 of 4

To become a CIMS expert, professionals within the cleaning industry must attend a one-day workshop and pass an examination regarding the management elements contained in the Standard. The CIMS-expert designation is earned by and applies to an individual rather than an entire organization.

ISSA will host its next I.C.E. workshop June 25 in Philadelphia, PA. Registration is now open at, but space is limited. Interested individuals should register as soon as possible to ensure their spot in the upcoming session. Additionally, the final I.C.E. workshop of 2009 will take place October 5-6, in conjunction with ISSA/INTERCLEAN North America 2009, at McCormick Place South, Chicago, IL (please note that this session will take place on the afternoon of October 5 and the morning of October 6).

Following are the industry professionals who achieved I.C.E. status at the recent workshops:

• Charissa Brannon of xpedx, Loveland, OH
• Chip Burnett of Roman Chemical Corp., Rome, GA
• Jim Chittom Jr. of Roman Chemical Corp., Rome, GA
• Ashley Crutcher of Kenway Distributors, Louisville, KY
• Hearon Dickson of xpedx, Morrisville, NC
• Jennifer Easton of xpedx, Loveland, OH
• Joe Ellis of Lansing Sanitary Supply, Inc., Lansing, MI
• Michael Feenan of xpedx, Loveland, OH
• Marc Foote of Lewis County Chemical, Chehalis, WI
• Gary Henderson of xpedx, Camp Hill, PA
• Linda Jenkins of Roman Chemical Corp., Rome, GA
• Francisco Lopez of U.S. Cleaning Professionals, Dillon, CO
• Amy MacDonald of xpedx, Valley View, CA
• Jeff McCauley of Brown Janitor Supply, Little Rock, AR
• Jeff Miller of xpedx, Stone Mountain, GA
• Kimberly Rayer of Sanitary Supply Corp., Grand Junction, CO
• David Rea of House Sanitary Supply Co., Ventura, CA
• Oliver Riley of Riley Maintenance Systems, Endwell, NY
• Gene Rogers of xpedx, Cincinnati, OH
• Donald Rovelli of xpedx, Middletown, CT
• Wendi Talbert of Sanitary Supply Corp., Grand Junction, CO
• Shane Treat of Treat’s Solutions, Inc., Ada, OK
• Scott Uselman of High Point Sanitary Solutions, Houston, TX
• Danielle Yarber of xpedx, Salem, VA