Hospitality Industry Shifts Towards Outsourcing?
According to Express Hospitality, more facilities in the hotel industry are reviewing the idea of outsourcing housekeeping operations. Technical areas such as maintenance of marble and granite flooring, carpet and upholstery shampooing, chandelier and glass cleaning and pest management were the first of many tasks that use external workers to maintain.
There are many advantages to outsourcing, according to the article. These include:
• It allows in-house workers to concentrate on standards of clean in impressionable areas, such as hotel rooms.
• Allows flexibility of operations and tasks to deliver additional attention to needed tasks.
Before shifting to outsourcing, it is important to first analyze the needs within the facility. Assess workload requirements, prepare a cleaning schedule, create frequency charts, and calculate the costs associated with man hours, training, equipment, etc. Also review the type of outsourcing that would best fit your facility: partial or complete.
Partial outsourcing means hiring outside help to maintain specific, or specialty, areas of the facility. This might include carpet cleaning or specialty floor maintenance, pest control or gardening and landscaping. Some advantages to partial outsourcing include greater control of quality and reduced safety concerns. Disadvantages, however, include: confusion amongst staff, security risks, inconsistent performance and honesty and loyalty of staff.
Complete outsourcing is when the entire cleaning staff is outsourced to an outside company. Advantages to this include time savings, reduced labor, training and equipment costs, and specialized guidance on specific projects. Disadvantages include: increased security risks, questionable worker skills, less control over the quality of a finished project, staff honesty or motivation and reduced flexibility of operations.
To read more about outsourcing in the hospitality industry, click here.
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