The 22nd Annual Conference and Healthcare Marketplace, Connecting People, Partners, and Possibilities, of the American Society for Healthcare Environmental Services (ASHES) will be held Sept. 30- Oct. 4, 2007 in St. Louis.  This year’s annual conference features prominent health care leaders and content experts that will stimulate, motivate and excite participants. Among them:
- Chip Madera of Chip Madera Productions is the Opening Keynote Speaker of the conference.  His session, “7 Policies That Create WOW!!”, was developed to clarify the essential policies that need to be initiated and standardized to create a world-class environment of engagement and success.   Research has validated the correlation between service excellence and employee satisfaction; the parallel between the two is no coincidence and is why organizations like the Mayo Clinic, Southwest Airlines and Disney receive high satisfaction scores from both employees and customers.   Attendees will not want to miss this high energy, high content session that will take their organization to the next level.  

Chip Madera, The Leadership LionTM, is an expert professional speaker and leadership authority who empowers audiences with humorous yet practical strategies for business and personal success. He presents over 100 programs per year in Canada, Australia, Europe and throughout the U.S.
Chip Madera will speak on Monday, October 1 from 8:00 am-10:00 am.

- Vince Pelote and Lynne Route, partners, daVinci Consulting, will share the knowledge and stories from their recently published book, Masterpieces in Healthcare Leadership. In this session, “Environmental Services: Manager vs. Leader – How Do Your Leadership Practices Compare to the Best?” attendees will learn how successful managers spend their time to truly motivate their staff to reach top performance and discuss the implications for themselves and their organizations. Participants will also be able to identify the key differences between environmental services managers and masterpiece leaders and will learn how to focus their energy on the few behaviors that lead to success.

Pelote and Route are founding partners of daVinci Consulting. Pelote is a senior organizational development professional, author, researcher and speaker. His professional experience includes coaching physicians and nurse leaders on performance improvement and building high-performing, multidisciplinary teams. As an executive coach, instructional designer, and clinical educator, Route puts into practice adult learning theories on a daily basis. Route’s expertise is translating theories, methods, and practices into practical and user friendly tools that help others improve outcomes.
Vince Pelote and Lynne Route will speak on Tuesday, October 2 from 9:15 am-10:30 am.

- Ron J. Levy, regional president and system vice president, SSM Healthcare St. Louis, Kathy Harris, RN, MS, FACHE, regional vice president Clinical Services, Banner Health Western Region, and Bruno Giacomuzzi, vice president Cardiac & Outpatient Services, Resurrection Medical Center and former ASHES President will be your panelists in the “ASHES Situation Room”.  This town hall meeting is designed as an interactive general session to discuss current topics in healthcare that have a direct effect on your department and organization. This panel of healthcare executives will be discussing key issues like patient flow, budget reductions, hospital-acquired infections, patient satisfaction and more. Attendees will discuss and evaluate current healthcare topics related to daily operations, engage and participate in the discussions, and outline the role of support services in addressing these issues.
This panel will be held on Wednesday, October 3 from 7:45 am-9:00 am.

- Greg Nelson from The Studer Group, ASHES Closing Session Speaker will explain principles and pillars you can implement in your department in his session “Principles, Pillars, and Passion: Service Excellence in Environmental Services.”  This session will help you translate broad organizational goals into specific actions using Pillar goals, balance competing priorities by simplifying, list the six “must-have” and identify the leader’s role in service excellence.

Nelson is a nationally recognized expert in healthcare with more than 25 years of experience in the field.  His passion has been working with health care leaders to achieve and sustain operational excellence.
Greg Nelson will speak on Thursday, October 4 from 9:45 am-11:00 am.

For more information about the ASHES Conference, visit and click on the 2007 conference logo.