Over the last 18 months, organizations with strong existing cleaning programs were able to handle the increased demands brought on by the pandemic. They already had the policies, procedures, and tools to be able to meet the requirements and could clearly communicate plans to all stakeholders.

Do you have these policies and procedures in place? When was the last time you reviewed those documents? How do you improve those existing policies?

In this educational summit, you'll discover the policies, procedures, and tools that the most successful cleaning teams used to handle the increased demands brought on by the pandemic. Register today for just $49!

Experts Will Share with You:

  • How to Improve Efficiency by Using Standard Operating Procedures
  • How to Reduce Turnover by Developing and Training Your Frontline Staff
  • Adjustments You Need to Make Before the Next Pandemic or Bad Flu Season
  • Tips to Auditing Your Cleaning Program for Continuous Improvement

    • Participants can earn 0.2 CEU — 2 hours.

Sessions

Developing an Effective Standard Operating Procedures and Scope of Work for Operations & Service Contracts

Jake Smithwick

Dr. Jake Smithwick
Professor
University of North Carolina at Charlotte

Having clear Standard Operating Procedures (SOP) and Scope of Work (SOW) can be difficult for many owners and managers. It is important that everyone on the team understand the Scope of Work and following the same standard operating procedures to make sure the organization is as efficient as possible. During this session will identify the (surprisingly simple!) information that results in effective SOPs and SOWs. Other tools that encourage vendor innovation will be presented, along with case studies.

Cleaning for Health, A Revolution in the Making

Laurie Sewell

Laurie Sewell
President and CEO
Servicon

We have recently demonstrated how frontline staff are essential to the safety and functioning of businesses around the world. We must clean for health in the deepest and broadest sense. This means getting the basics right, optimal products, methodologies, training - but it means considerably more than this. They kept the world moving and have always done this, only recently their work became visible, as the ultimate caregivers — it is time to take care of them now. It is up to us to advocate for our employees, to raise base pay, to develop them, and offer them meaningful careers, for their benefit as well as our own.

Speakers

Bo Mitchell

Laurie Sewell

President and CEO
Servicon

Laurie Sewell is President and CEO of Servicon, a provider of exemplary custodial, environmental, and maintenance services for complex facilities. At the helm of a diverse workforce of over 1,800 employees, Sewell is passionate about the concept that profit should be achieved through the focus on talent development at all levels of an organization. Sewell has held positions on international, advisory, and editorial boards in her industry as well as also a stakeholder in the development of the GS-42 Green Seal standard.

Bo Mitchell

Dr. Jake Smithwick

Professor
University of North Carolina at Charlotte

Dr. Jake Smithwick is a researcher and educator at the University of North Carolina in Charlotte. He has worked on a variety of projects, totaling more than $575 million in value, with 25 public and private owners. His research focuses on improving organizational performance and optimizing project delivery within business services, facility management, and the broader built environment. His industry experience also includes field inspection of nearly 2,000 waterproofing systems (74 million square feet) across the United States and six years in the US Air Force Reserve.