A successful facility manager is an excellent listener and communicator, according to an article on the Service Futures website.

Managers must be able to empathize with and understand the work lives and work styles of the people who use the facilities. They must then use this information to implement new strategies and initiatives.

A great facility manager also always challenges the status quo.

They embrace change and are not afraid of doing what it takes to create new cost-efficiencies, support organizational transformation or take on new cross-organisational responsibilities to support the strategic goals of the organization, the article said.

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