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Cleaning Topic: Learn About service


DON’T DO WINDOWS? MAYBE IT’S TIME TO START – September 2017
Diversifying Into Window Cleaning Services


ARE SERVICES DRAINING YOUR REVENUE? – September 2017
Are Value-added Services Worth Their Costs?


GRAB A LARGER SLICE – August 2017
Foodservice Disposables Market Primed For Growth



THROUGH THICK AND THIN – August 2017
SMI Facility Services Still Strong After 25 Years







CREATING A SUPERIOR SERVICE CULTURE – April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'




ACHIEVE EVEN GREATER POTENTIAL – September 2016
Chicago Is Set To Draw Building Service Contractors For ISSA/INTERCLEAN 2016







ISSA/INTERCLEAN RETURNS TO SIN CITY – September 2015
Las Vegas Welcomes Building Service Contractors for ISSA/INTERCLEAN 2015







WHEN CHEMICALS ARE NO LONGER EFFECTIVE – June 2015
The Dangers Of Quat Binding In Foodservice






PEST PREVENTION TIPS – November 2014
How Integrated Pest Management Prevents Infestations


PEST PREVENTION TIPS – November 2014
Why Pest Management Matters


PEST PREVENTION TIPS – November 2014
Pest-Proofing Tips From Professionals




FOCUSING ON CUSTOMER SATISFACTION – October 2014
How Customer Service Plays Into Custodial Operations





STUDYING THE SCHOOL MARKET – August 2014
BSCs Want To Provide School Cleaning Services



GETTING INSIDE YOUR CUSTOMER'S HEAD – August 2014
From Facility Manager To Building Service Contractor





SAVE MARGINS WITH SMARTER PRICES – August 2014
Value-Add Services Or Low Prices: What Kind Of A Distributor Are You?


DAY CLEANING CALLS FOR QUIETER VACUUMS – June 2014
Cleaning Without Disturbing Building Occupants


DAY CLEANING CALLS FOR QUIETER VACUUMS – June 2014
Janitronics Makes The Switch To Low-decibel Vacuums


DAY CLEANING CALLS FOR QUIETER VACUUMS – June 2014
Tips for Maintaining Vacuum Peformance


DAY CLEANING CALLS FOR QUIETER VACUUMS – June 2014
Reducing The Risk of Hearing Damage From Vacuuming


HEALTHCARE CLEANING – June 2014
Healthcare Markets Provide Opportunities for BSCs



HEALTHCARE CLEANING – June 2014
BSCs Fill In Medical Cleaning Staff Gaps


HEALTHCARE CLEANING – June 2014
Documenting Hospital Cleaning and Hygiene Outcomes


HEALTHCARE CLEANING – June 2014
Infection Control Training Is Key To Success



FLOOR EQUIPMENT PURCHASING – April 2014
Buying Floor Machines From Distributors Vs. Direct


FLOOR EQUIPMENT PURCHASING – April 2014
Should BSCs Rent or Lease Floor Care Machines?


CALCULATE THE RIGHT PRICE – April 2014
Workload Analysis Starts With Measuring Cleanable Space


CALCULATE THE RIGHT PRICE – April 2014
BSCs Invest In Workloading Software, Education


CAPITOL GAINS, DISTRIBUTOR LOSSES – May 2014
GSA Proposes Changes To JanSan Requisition Channels


CAPITOL GAINS, DISTRIBUTOR LOSSES – May 2014
What Is The Federal Strategic Sourcing Initiative?



CAPITOL GAINS, DISTRIBUTOR LOSSES – May 2014
Critics Question JanSan FSSI's Benefits


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Drilling Down Cleaning Customer Needs


IN THE FIELD: WINDOW CARE – February 2014
Reduce Worker Injuries With Water-fed Cleaning Poles


IN THE FIELD: WINDOW CARE – February 2014
Purified Water Leaves Windows Streak-free


IN THE FIELD: WINDOW CARE – February 2014
Automatic Window Cleaning Systems Save Time and Money


IN THE FIELD: WINDOW CARE – February 2014
Clean Glass Faster With Self-climbing Window Washer Tools


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
More Buildings Are Outsourcing Facility Operations


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Avoiding Third-party Cleaning Contracts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
BSCs Join Forces With Facility Management Firms


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Branding BSCs As Valuable Cleaning Experts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Make Cleaning Professional


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Your Delivery Drivers See Customers More Than Salespeople


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Drivers Are Brand Ambassadors


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Use Product Deliveries As Sales Opportunities


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Getting Drivers On Board With Customer Service Training


CLEANING UP THE CONFUSION – February 2014
When Is It Important To Sanitize


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Avoid Cleaning Downtime With Regular Battery Maintenance


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Flooded Batteries Top AGM, Gel Types


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Cleaning Battery Terminals


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Don't Forget To Water Your Batteries


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Charging Lead Acid Batteries


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT – February 2014
Additional Battery Maintenance Tips


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON – November 2013
Nonprofit Gives Free Housecleanings To Cancer Patients


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON – November 2013
Maid Business Owner Debbie Sardone Makes Generosity A Company Policy


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON – November 2013
Cleaning For A Reason Launches As Nationwide Nonprofit


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON – November 2013
Give A Little Bit: JanSan Professionals Join Forces With Cleaning For A Reason


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON – November 2013
Cleaning Close To The Heart


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES – November 2013
Developing A Winter Floor Care Program


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES – November 2013
The Key To Protecting Floors Is Proper Matting


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES – November 2013
Maintain Floors By Increasing Cleaning Frequency


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES – November 2013
Scrubbing And Stripping: Sprucing Up Floors For Spring


BSC PROFILE: LEADING BY EXAMPLE – November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era


BSC PROFILE: LEADING BY EXAMPLE – November 2013
From Washing Floors To Aetna Company President


BSC PROFILE: LEADING BY EXAMPLE – November 2013
'Think Green, Think Aetna'


BSC PROFILE: LEADING BY EXAMPLE – November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING – November 2013
Prevent Grout Cleaning Mistakes


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING – November 2013
Grout Cleaning Tips


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING – November 2013
Removing Odor From Floor Grout


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING – November 2013
Grout Cleaning Tools


SUSTAINABILITY: LEED V4 – November 2013
LEED Gets A Makeover


SUSTAINABILITY: LEED V4 – November 2013
Green Cleaning Loses LEED EBOM Credit


SUSTAINABILITY: LEED V4 – November 2013
LEED EBOM v4 Expands Green Cleaning Prerequisite


SUSTAINABILITY: LEED V4 – November 2013
75 Percent of LEED Cleaning Product Purchases Must Be Green


SUSTAINABILITY: LEED V4 – November 2013
Additional LEED EBOM v4 Updates


MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Must-have Vacuum Attachments


MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Increase Cleaning Efficiency With Backpack Vacuums


MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Foot Traffic, Floor Surface Dictate Vacuum Cleaning Frequencies


MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Are Extra Vacuum Features Worth The Cost?


MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Reap The Benefits of Ergonomic Vacuums


IN THE FIELD: UPHOLSTERY CARE – October 2013
BSCs Add Lucrative Upholstery Cleaning Services


IN THE FIELD: UPHOLSTERY CARE – October 2013
Know Your Fibers Before Launching Commercial Upholstery Business


IN THE FIELD: UPHOLSTERY CARE – October 2013
Hot-water Extraction Popular Method For Upholstery Cleaning


IN THE FIELD: UPHOLSTERY CARE – October 2013
Upholstery Care Includes Cubicles, Office Furniture


– October 2013
Drain Odor? Try Digesters


IN THE FIELD: FLOOR CARE – October 2013
Concrete Flooring Regains Popularity



MANUFACTURER ROUNDTABLE: ODOR CONTROL – October 2013
Odor Control Tips For Smelly Kitchen Drains and Waste Receptacles


BUYING GROUPS: MEMBER BENEFITS – October 2013
Taking Advantage Of Buying Group Services: Networking And Tech 


IN THE FIELD: PAMPER TENANTS WITH LUXURY FOAM HAND SOAPS – August 2013
Feel The Difference With High Quality Foam Hand Soap


IN THE FIELD: PAMPER TENANTS WITH LUXURY FOAM HAND SOAPS – August 2013
Boost Hygiene — And Your Business — With Luxurious Hand Soaps


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING – August 2013
Disinfecting For Health


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING – August 2013
Establishing Cleaning and Disinfecting Frequencies In Contracts


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING – August 2013
Getting Building Occupants Involved In Office Cleanliness


SUSTAINABILITY STANDS OUT – August 2013
Creating Sustainable Cleaning Bids


SUSTAINABILITY STANDS OUT – August 2013
Embracing Sustainable Practices In Business



SUSTAINABILITY STANDS OUT – August 2013
Seal The Deal With Cleaning Case Studies





SUPPLY & COMMAND – August 2013
FSSI JanSan Could Devastate Small Suppliers




ONE MAN VS. THE UNION – August 2013
Indianapolis BSC Becomes Target Of SEIU Corporate Campaign


ONE MAN VS. THE UNION – August 2013
Bego Begins His Career In The Building Service Industry


LEFT OUT IN THE COLD – August 2013
Standards For Green Ice Melt Are Lacking


IN THE FIELD: ERGONOMIC MOPPING EQUIPMENT AND TECHNIQUE – June 2013
Reduce Injuries With Ergonomic Mops



HEALTHCARE CLEANING: HOSPITAL ACQUIRED INFECTIONS – June 2013
Cleaning For Hospital-Acquired Infections
With the right products and procedures, BSCs can prevent the spread of Norovirus, C. diff, MRSA and CRE

HEALTHCARE CLEANING – June 2013
Challenges Of Infection Control Cleaning


HEALTHCARE CLEANING – June 2013
Building Healthcare Cleaning Services


HEALTHCARE CLEANING – June 2013
Monitoring Infection Control Cleaning Results





CLEANING TAKES CENTER STAGE – June 2013
Back To The Music Business — Sort Of


CLEANING TAKES CENTER STAGE – June 2013
After A Sour Note, A Second Chance At Success








HOSPITAL-GRADE CLEANING PAYS OFF IN ANY MARKET – April 2013
Tailoring Infection Control Programs to the Market





THE SOCIAL NETWORK – April 2013
BSCs Tap Into Social Media to Attract Talent



THE SOCIAL NETWORK – April 2013
Privacy Paradox: Understanding Social Media Law



PREVENT SLIPS AND FALLS AS A VALUE-ADDED SERVICE – April 2013
Revised OSHA Walkway Requirements on the Horizon


PREVENT SLIPS AND FALLS AS A VALUE-ADDED SERVICE – April 2013
Certified Distributors Can Provide Walkway Audits



– February 2013
Embracing Service Tracking Software Takes Time
Employees must be trained and comfortable with the technology

– February 2013
Janitorial Inspection Software Gives Held’s Janitorial an Edge
BSCs use janitorial inspection software to streamline business and improve customer relations

– February 2013
BSCs Improve Business with Cleaning Inspection Software Programs
Provides owners, customers with valuable data and solutions




– November 2012
Understand Disinfecting and Sanitizing
There are big differences between disinfecting and sanitizing in foodservice facilities

– November 2012
Foodservice Sanitation and Infection Control
Disinfecting and sanitizing procedures in foodservice facilities are crucial for killing bacteria





– September 2012
Green Foodservice Supplies: Targeting The Right Customer
Sustainable and compostable foodservice supplies have a growing, but specific customer base

– September 2012
Foodservice Disposables Going Green
From cups to containers, environmentally friendly foodservice disposables can be recycled or composted once used





COVER STORY – April 2012
Rite Way Service: Getting It Rite
Communication. Respect. Quality relationships. Alabama-based Rite Way Service has used its focus on bonds with both employees and customers to expand into a regional presence.

– March 2012
Aslett Opens Museum Of Clean
Varsity Facility Services founder showcases the past, present and future of cleaning in his Idaho museum

COVER STORY – March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages


– March 2012
Correlating Products and Procedures For Food Preparation Areas
Understandable and regular training must take center stage in proper foodservice sanitation and infection control

– March 2012
Disinfecting and Sanitizing in Foodservice Facilities
Disinfecting and sanitizing procedures are crucial for killing bacteria that is present and could transfer to food


BSC PROFILE – February 2012
Varsity Facility Services: Like Father, Like Son
New CEO Eric Luke hopes to build on the foundation of success his father helped establish

– February 2012
Varsity Facility Services: From One Generation To The Next
Eric Luke is the new CEO, but his father, Arlo, held down the fort for nearly three decades






COVER STORY – November 2011
United Services of America: Two Men, One Vision
Paul Senecal and Michael Diamond use a unique, 50/50 business partnership to lead their companies to nationally recognized growth


– October 2011
Free Vs. Fee-based Services
Are your "Value-adds" costing you more than anticipated? It may be time to start charging for services


– August 2011
3rd Generation BSC: My Cleaning Service
Third-generation companies are rare in the cleaning industry. But the father-daughter-granddaughter team at Baltimore-based My Cleaning Service is positioning the company to continue its success for decades to come




FEATURES – February 2011
Focus On Food Service
Quality food without quality cleaning fails to keep food service areas free from disease and rodents

TECHNOLOGY – February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

COVER STORY – January 2011
Fixed Income
With the right pieces in place, equipment repair can be a great profit generator

WHOLESALERS – June 2010
Wholesalers: Multiple Markets, One Partner
Many distributors are thinking diversification after the recession. Partnering with a wholesaler can help ease the transition

COVER STORY – June 2010
Get Your Price!
Every distributor can offer cheap products and so-called "value-adds." Know what your customers truly need and GET PAID top dollar for it


COVER STORY – November 2009
The Right 'Stuff'
Are jan/san distributors meeting end user needs? How you match up

FREETIME – October 2009
Surf's Up


UP CLOSE: CHEMICAL PROPORTIONING – May 2009
Warewashing: A Labor-intensive Sale
Customer service is key when offering foodservice and laundry chemical dispensing systems

FROM THE EDITOR – March 2009
How Much Are Your Services Worth?



UP CLOSE – August 2008
Foodservice: Promoting Bundled Products
Grouped kitchen cleaning products offer benefits for distributors and customers

CUSTOMER SERVICE – May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

CONTRACTINGINSIGHTS – March 2008
Organizational Framework: Businesses Need A Solid Foundation
To ensure a promising future businesses need to follow an organizational framework


COVER STORY – November 2007
Anatomy Of A Purchase
How sophisticated is the purchasing process? A look at how end users buy

BUSINESSCENTER – September 2007
Raising Prices Without Losing Customers


FEATURE – September 2007
One-Stop Suppliers
Jan/san distributors are finding new opportunities by adding foodservice items to their products offerings

EDITORIAL – June 2007
Satisfied With Your Distributor?


COVER STORY – April 2007
The Whole Package
End-users rate their distributor relationship on more than products — it’s all about the value-adds

EDITOR’S NOTE – April 2007
Getting More for Your Money





COVERSTORY – November 2006
Value-added Services: More Bang for Your Buck
Value-addeds define the supplier relationship. It may be time to ask some key questions about service

CONTRACTINGINSIGHTS – August 2006
Customer Service: A BSC's 'X Factor'



OPERATIONSLOG – March 2006
Speciality Services Offer Profits, Pitfalls
When we diversify into fire or water restoration, we make it a completely different division of the company




COVER STORY – November 2004
Customer Service: Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

FACILITY ISSUES: MANAGEMENT EDGE – July 2004
Management: Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

BIZ 101 – March 2004
Serving Your Best Customers