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CASE STUDY - hs - May 2017
Ultrasonic Deterrent Combats Pigeon Infestation


BEYOND RECYCLING: FROM FOOD WASTE TO COMPOST - hs - May 2017
The Benefits Of Composting


BEYOND RECYCLING: FROM FOOD WASTE TO COMPOST - hs - May 2017
Launching A Composting Program


BEYOND RECYCLING: FROM FOOD WASTE TO COMPOST - hs - May 2017
Hosting A Trash Sort


- news - 2/27/2017
Teens Create Train-Coach Cleaning System
Invention would help control trash and streamline collection processes.

COACHING THE ‘COACH’ - sm - November 2016
The Strategic Sell: Three Areas Of Focus For Sales Management Training
Coaching is the single most important activity that sales managers can do to increase sales

FINDING THE GREENER LINING - hs - November 2016
Creating Sustainable Waste Management Programs
Facilities are beginning to explore sustainable alternatives to traditional trash liners

SOFTWARE HELPS BSC ACHIEVE SUSTAINABLE SUCCESS - cp - September 2016
Case Study: Growing BSCs Depend On Employee Management Software


PLANNING AHEAD - hs - September 2016
Preparing For The Next Generation Of Cleaning Professionals
What it’s going to take to attract younger workers to the cleaning industry

PRIORITIZE PEST CONTROL - hs - August 2016
Integrated Pest Management Tips That Work
Understanding frequent offenders and how to keep them out of facilities

PRIORITIZE PEST CONTROL - hs - August 2016
Common Pests And How They Get Into Facilities
What To Look Out For

PRIORITIZE PEST CONTROL - hs - August 2016
Pest Risks Based On Facility Type


BREAKING BAD HABITS - hs - February 2016
Management Tips To Get Departments Out Of A Rut


IDEAS FOR GREEN CLEANING - hs - October 2015
Greening Pest Control Processes


INSIDE THE MINDS OF MANAGERS - OVERVIEW - hs - June 2015
9th Annual Facility Cleaning Decisions Reader Survey


REDUCING INFECTION HAZARDS - hs - May 2015
Tips For Proper Disposal Of Infectious Waste


MANAGING THE GENERATIONAL GAP - hs - February 2015
Tips To Managing A Multigenerational Workforce


MANAGING THE GENERATIONAL GAP - hs - February 2015
Getting The Most Out of Workers Of All Ages


MANAGING THE GENERATIONAL GAP - hs - February 2015
Succession Planning: Preparing Future Leaders


- sm - November 2014
Make Informed Inventory Management Decisions


PEST PREVENTION TIPS - hs - November 2014
How Integrated Pest Management Prevents Infestations


PEST PREVENTION TIPS - hs - November 2014
Why Pest Management Matters


PEST PREVENTION TIPS - hs - November 2014
Pest-Proofing Tips From Professionals


THREE REASONS TO USE A WHOLESALER - sm - September 2014
Cash Management Solutions From Cleaning Redistributors


- sm - September 2014
Composting Paper Towels Among Future Trends


- cp - August 2014
Cleaning Sustainability Is Important In Facilities Management


DEVELOP THE WEAK AND USE THE STRONG - hs - August 2014
Assess And Streamline Your Department


DEVELOP THE WEAK AND USE THE STRONG - hs - August 2014
Identify And Overcome Staffing And Purchasing Challenges


RECOGNIZING THE GREATNESS AROUND US - hs - August 2014
Promoting Managers Of Distinction


- news - 8/27/2014
Survey: Tolerance For Pests Drops As Expectations Of Facility Execs Raise


GETTING TO THE ANSWERS - hs - August 2014
Interview Question Recommendations


GETTING TO THE ANSWERS - hs - August 2014
Training Challenges With New Recruits


GETTING TO THE ANSWERS - hs - August 2014
Tips To Training New Staff


GETTING TO THE ANSWERS - hs - August 2014
Managing And Resolving Staff Complaints


GETTING TO THE ANSWERS - hs - August 2014
Advice For Disciplining Difficult Employees


GETTING TO THE ANSWERS - hs - August 2014
How To Overcome Generational Struggles


GETTING TO THE ANSWERS - hs - August 2014
Succession Planning For The Future Of The Department


- news - 8/20/2014
Reduce Waste With Trendy GameDay Recycling Challenge


A LEADER PERSPECTIVE - hs - June 2014
Employee Engagement – What is it, really?


WHEN THE GOING GETS TOUGH - hs - June 2014
Custodial Workloading Does More With Less


2014 READER SURVEY - hs - June 2014
Survey: Management Priorities in 2014 - Member Content


2014 READER SURVEY - hs - June 2014
Facility Cleaning Decisions 2014 Reader Survey


CALCULATE THE RIGHT PRICE - cp - April 2014
Workload Analysis Starts With Measuring Cleanable Space


CALCULATE THE RIGHT PRICE - cp - April 2014
BSCs Invest In Workloading Software, Education


IS YOUR COMPANY AN OPEN BOOK? - sm - May 2014
Open Book Management Can Improve Sales Reps' Behavior


CALL HIM 'MR. FRANCO' - hs - April 2014
Eusebio Franco Has A Personalized Approach To Management


CALL HIM 'MR. FRANCO' - hs - April 2014
Techniques To Developing Leaders


CALL HIM 'MR. FRANCO' - hs - April 2014
Prioritizing Employee Training Programs


PROMOTING THE VALUE OF THE CUSTODIAL DEPARTMENT - hs - April 2014
Highlighting The Importance Of Cleaning


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? - cp - February 2014
More Buildings Are Outsourcing Facility Operations


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? - cp - February 2014
Avoiding Third-party Cleaning Contracts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? - cp - February 2014
BSCs Join Forces With Facility Management Firms


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? - cp - February 2014
Branding BSCs As Valuable Cleaning Experts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? - cp - February 2014
Make Cleaning Professional


SUSTAINABLE COURSE - hs - February 2014
Introducing Zero Waste To Campus Sustainable Programs


SUSTAINABLE COURSE - hs - February 2014
Implementing Zero Waste Programs At High-Traffic Facilities


SUSTAINABLE COURSE - hs - February 2014
Necessary Changes Associated With Practicing Zero Waste


SUSTAINABLE COURSE - hs - February 2014
Prioritizing Green Building And Maintenance Initiatives


SUSTAINABLE COURSE - hs - February 2014
Breakdown Of ASU's Sustainable Advancements


BSC PROFILE: LEADING BY EXAMPLE - cp - November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era


BSC PROFILE: LEADING BY EXAMPLE - cp - November 2013
From Washing Floors To Aetna Company President


BSC PROFILE: LEADING BY EXAMPLE - cp - November 2013
'Think Green, Think Aetna'


BSC PROFILE: LEADING BY EXAMPLE - cp - November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization


DEBUGGING CARPETS - hs - October 2013
Vacuums Aid In Pest Control


BOOK CLUB: THE GREAT GAME OF BUSINESS - cp - October 2013
Run An Open-Book Business


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE - sm - October 2013
Read an Excerpt From Mark Dancer's New Software Guide: "Getting the Most Out of CRM"


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE - sm - October 2013
Manage The Sales Pipeline With CRM Software


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE - sm - October 2013
CRM Software Reports Improve Sales Forecasts and Planning


ONE MAN VS. THE UNION - cp - August 2013
Bego Begins His Career In The Building Service Industry


STRENGTH IN NUMBERS - hs - August 2013
The Role of CPS Director of Asset Management


BOOK CLUB: TRACTION - cp - June 2013
Business Owners Take Note: Moving A Company Forward Takes Traction


BUNDLING YOUR BRAND - sm - June 2013
Product Bundling As Business Protection


- news - 6/25/2013
Sustainability Dashboard Tools Honors World Facility Management Day


2013 READER SURVEY - hs - June 2013
2013 Housekeeping Solutions Reader Survey
A snapshot of the industry as it pertains to in-house custodial managers

2013 READER SURVEY - hs - June 2013
Industry Perception Of Management Priorities


- news - 6/17/2013
NAW Institute Announces New Book For Wholesaler-Distributors


- news - 5/24/2013
Janitor University Accepting Students


- news - 5/1/2013
Diversey BSC Sales Team Earn ISSA CIMS Certified Expert Status


- news - 4/23/2013
NISSCO Expands ISSA CIMS I.C.E. Workshop


- news - 1/16/2013
Bed Bugs: Most Infested Cities Named


- news - 10/30/2012
Mitch Murch's Maintenance Management Wins Service Employee of the Year Award


- sm - September 2012
Three Warehouse Inventory Management Tools
Voice picking, pick to light and RFID can help create more accurate and productive warehouses

- sm - September 2012
Bar Coding Systems Improve Warehouse Accuracy and Productivity
Get a better handle on inventory management with bar coding technology

- news - 8/1/2012
Mitch Murch's Maintenance Management Wins BSCAI Safety Award


- sm - June 2012
Starting A Warehouse Incentive Program
Labor management systems can help establish benchmarks needed for a warehouse incentive program

- news - 6/26/2012
Survey: Recycling Programs Considered Valuable and Important


COVER STORY - hs - June 2012
2012 Housekeeping Solutions Reader Survey
A snapshot of green/sustainability, management, budget, staffing and purchasing trends.

- sm - May 2012
Build Customer Relationships With CRM Software
Distributors can use CRM software to help clients workload facilities and uncover their true needs

- sm - May 2012
Customer Relationship Management Software Analyzes Purchasing Habits
Use CRM software to uncover purchasing opportunities and monitor marketing strategies

- cp - April 2012
Adding Pest Control To Janitorial Operations
Integrated Pest Management allows BSCs to diversify into pest control services

- news - 4/12/2012
MMMM Donates Bikes To St. Jude's Ranch For Children


- sm - March 2012
Waste Audits Can Help Improve Recycling Efforts
Jan/san distributors can offer waste audits as a value-added service to reduce customers’ trash and increase recyclables

- sm - March 2012
Dissecting Data With Analytics
Analytics: Computer-based insight into inventory management, customer profitability and price optimization

- news - 2/29/2012
Executive Management Services Earns CIMS


- news - 1/23/2012
MMMM Adds Regional Sales Manager


- news - 1/19/2012
MMMM Hires Regional Sales Manager


- news - 1/17/2012
MMMM Hires New Texas Regional Manager


- news - 10/27/2011
Tim Murch Re-elected to BSCAI Board of Directors


- news - 10/5/2011
MMMM Promotes Executive VP of Sales


- sm - July 2011
Financial Management Software's Untapped Potential


- sm - July 2011
Staying On Top Of Late Payers
Financial management software can help speed up the collections process and increase a distributor's profitability

- hs - June 2011
2011 Housekeeping Solutions Reader Survey
A snapshot of the industry as it pertains to in-house custodial managers

MANUFACTURER FORUM - cp - March 2011
Combatting Theft Of Pre-Portioned Chemicals


WAREHOUSE MANAGEMENT - sm - March 2011
Freeing Up Warehouse Space
If implementing a narrow-aisle racking system doesn’t fit the budget, there are minor and low-cost alterations distributors can make to better utilize their warehouse space

WAREHOUSE MANAGEMENT - sm - March 2011
Slimming Down In The Warehouse
By shrinking their aisle width and stocking product to the ceiling, distributors are able to better utilize their existing warehouse space

COVER STORY - sm - October 2010
In The Red
How much distributor profit accompanies a customer's order out the door? Tips for streamlining the order filling process

TECHNOLOGY - sm - April 2010
Labor Management Software: Streamlining Order Picking
Labor management software creates a set of standards to improve warehouse productivity and reduce costs

COVER STORY - hs - August 2009
The Big Squeeze
Productivity And Your Employees

COVER STORY - hs - June 2009
2009 Housekeeping Solutions Reader Survey
What a difference a year makes. In-house managers reflect on the shift in industry-wide spending, purchasing and green and management decision-making

TECHNOLOGY - sm - January 2009
Know Thy Customer
Customer relationship management software allowing distributors to nurture client relationships

UP CLOSE: WASTE MANAGEMENT - sm - December 2008
Help Customers Reduce, Reuse And Recycle
With America's emphasis on green, the market is ripe for selling recycling products

COVER STORY - hs - November 2008
2008 Reader Survey
Compare your department with industry standards in regards to budgeting, purchasing and evaluating the green movement

COVER STORY - hs - September 2008
Waste Not, Want Not
A comprehensive waste management program will benefit both the facility and the environment

- news - 8/8/2008
Do You Hold Your Sales Force Accountable?


EXECUTIVE INTERVIEW - cp - August 2008
Executive Interview: Don Zerivitz
Reaping the rewards of financial transparency

FEATURE - sm - June 2008
Leadership: Who Is On Your Team?
Routinely evaluate staff members to ensure the right people are in place

- news - 5/28/2008
Research: Employers Offer Additional Amenities


- news - 3/3/2008
Hold Onto Good Workers in Bad Times


- cp - March 2008
cleantip CleanTips: A Green Culture Starts From Within


COVER STORY - hs - February 2008
CleanTips Podcasts: Breaking Through Employee Language Barriers


- news - 1/7/2008
Ten Steps to World Class Service


- news - 11/6/2007
Five Habits That Make a Great Boss


- news - 9/24/2007
The Making of a Great Sales Manager


- news - 9/14/2007
Avoiding Common Motivation Mistakes


COVER STORY - hs - September 2007
Performance Audits
How effective is your cleaning department? Evaluating operations through third-party assessments

- news - 7/23/2007
Boost Employee Recognition Programs


- news - 7/13/2007
Employing Workers from Multiple Generations


WASTE MANAGEMENT - cp - July 2007
Airport Cleaning: A Liquid Lesson
How BSCs servicing airports responded to and aided with enforcement of the liquids ban

- news - 6/28/2007
Waste Management Announces New Green Initiative


COVER STORY - hs - June 2007
2007 Reader Survey
How your peers budget, pick products, measure performance and size up the 'green' movement

- news - 5/10/2007
HR: English-Only Policies Result in Lawsuits


FACE OF THE INDUSTRY - sm - May 2007
CIMS: A Value Added Program


- news - 4/27/2007
Management: Managers Determine What Motivates Workers


- news - 4/25/2007
Making the Most of the Trade Show Experience


- news - 4/12/2007
Business: Technology Tools for Success


- news - 4/11/2007
Minorities in Business: A Demographic Review


- news - 4/10/2007
Bush Stresses Immigration Reform in Recent Speech


- news - 4/9/2007
Turnover: Why is it so Difficult to Maintain New Hires?


- news - 4/5/2007
Immigration: Feds Suspect Cleaning Company of Hiring Illegals


- news - 4/5/2007
Green Cleaning: Some Predict that Green is the New Black


- news - 4/2/2007
Management: Small-Business Tax Breaks Impact Minimum Wage Hike


NEWS - hs - April 2007
Industry Buzz


- news - 3/30/2007
Union: Contract OKed by Custodians


- news - 3/13/2007
Management: Hospital Workers Add Cleaning to their Job Descriptions


- news - 3/7/2007
Management: New Cleaning Schedule Causes Nothign But Complaintss


- news - 3/6/2007
Union: Janitors Continue Rights Push with Support from John Edwards


- news - 3/5/2007
Union: Janitors in Ind. and Ohio Prepare to Negotiate a Contract to Create a New Standard for 165,000 Service Workers


- news - 3/5/2007
Distributor: Sale of HD Supply Seems Likely


- news - 2/19/2007
Management: Facilities Management Gets Help From Students


- news - 2/15/2007
Becoming a Better Manager


- news - 2/12/2007
Management: SEIU Partnership With Fortune 500 Companies, Labor And Civic Leaders to Spur Effort To Fix Health Care in America


- news - 2/6/2007
Management: Debate Over 'Living Wage'


- news - 2/2/2007
Minimum Wage Bill Passes in Senate


COVER STORY - hs - February 2007
Faster, Cleaner, Cheaper, Greener
(Even) Higher Expectations From Upper Management

ISSA REPORTS FEBRUARY 2007 - hs - February 2007
ISSA: Updates from the Leading Association for the Cleaning Industry Worldwide


- news - 1/15/2007
Minnesota Janitors Authorize Strike, Look to Building Owners for Help


- news - 1/15/2007
Layoff: Jobs Cut to Trim Costs at GM


- news - 1/12/2007
Price of Cleaning Chicago City Buildings Goes Up


- news - 1/11/2007
Management: House Approves Minimum Wage Increase


- news - 1/10/2007
Budget: County Workers Forced to Step Up After Cutting Costs


- news - 1/10/2007
Business: Market Strength Continues in 2007


- news - 1/3/2007
Employee Shortage Plagues Hotel Businesses


- news - 12/29/2006
Outsourcing vs. Hiring Within


- news - 12/28/2006
Budget: Congress Likely to Raise Minimum Wage


- news - 12/20/2006
Green: California EPA Puts Worms to Work


- news - 12/19/2006
Mangement: Mall Owners Partner with Union to Create Workforce and Service Standards


- news - 12/18/2006
Managing Low-Performing Salespeople


- news - 12/4/2006
Union: Sheraton Debate Could Impact Other Hotel Unions


- news - 12/4/2006
Minimum Wage Hike May Have Little Impact on Workers


- news - 11/17/2006
Management: Employers Fight Holiday Absences


- news - 11/13/2006
Budget: Mileage Rates Go Up in 2007


- news - 11/8/2006
Union: BOMA/Chicago Files Displaced Workers Lawsuit


- news - 11/7/2006
Management: Facing an Aging Workforce


- news - 11/6/2006
Management: State Recognizes Housekeeping Director


- news - 10/25/2006
Salary: Will HIgher Salaries Help Maintain Employees?


- news - 10/18/2006
Management: EPA Issues Final Rule on Pesticide Containers


- news - 10/11/2006
Outsourcing: Janitors Fight for their Jobs


- news - 10/3/2006
Benefits: Importance of Providing Healthcare Options


- news - 9/28/2006
Management: Dealing with a Younger Workforce


- news - 9/22/2006
Management: Housekeeping Staff Celebrates with Good Clean Fun


- news - 9/19/2006
Regulation: House Allows Small Businesses to Compete with Prisons


- news - 9/13/2006
New BSCAI Sponsored Program for Collections and Accounts Receivable


- news - 9/11/2006
Management: New Sometimes is Better


- news - 9/5/2006
Management: Politicians Fight for Minimum Wage Hike


COVER STORY - hs - September 2006
Green Cleaning: Leafing Through the Green
The ABCs of defining green practices with confidence and clarity

EDITOR’S NOTE - hs - September 2006
Management: U.S. Senate’s Decision on Minimum Wage Affects the Jan/San Industry


- news - 9/1/2006
Economy: Small Businesses Have Positive Outlook for Future


BUSINESSCENTER - cp - September 2006
Training: A Five-Step Approach


- news - 8/23/2006
Survey: Study Finds that Employees Waste Time


- news - 8/22/2006
Employment: Taking Lessons from Europe on Vacation


- news - 8/21/2006
Management: Department of Labor Offers Industry Lessons


- news - 8/11/2006
Management: Employers Offer Incentives to Boost Morale


- news - 8/3/2006
Management: Janitorial Purchases Under Investigation


- news - 8/3/2006
Management: Employees Fight to Save Hoover


COVER STORY - hs - August 2006
Management: Top of Mind Employee Challenges
Housekeeping supervisors tackle performance, motivation, advancement, retention, training, legal hurdles, and other employee management obstacles

BUSINESSCENTER - cp - August 2006
Employee Motivation: Getting the Younger Generation to Engage


TECH CENTRAL - sm - August 2006
WMS: Making Sense Of A Warehouse Mess


- news - 6/26/2006
Cleaning Industry Management Standard Available for Public Review


- hs - April 2006
Editor's Note


COVER STORY - hs - February 2006
Associations: Role of housekeeping in support of facility management agendas


COVER STORY - hs - November 2005
Green Cleaning: In Good Company
Suddenly, housekeeping has the ear of executives bent on 'greening' their facilities

TECHTALK - cp - September 2005
Supply Inventory Management Options: Write, Type, Scan, Zap


BIZ101 - cp - September 2005
Sales To Management: Thinking of Promoting?


FACILTY ISSUES: MANAGEMENT EDGE - hs - August 2005
Management: A Lesson in European Cleaning
German cleaners take on the custodial craft with skill and passion

BIZ 101 - cp - July 2005
Managing Across Miles: Your Cross-Country Work Force


FACILITY ISSUES: MANAGEMENT EDGE - hs - June 2005
Management: The Guests’ Bill of Rights
Would you pledge to provide customers a cleaner and healthier environment?

COVER STORY - hs - April 2005
Management: INsourcing
Why some facility managers tear up cleaning contracts for in-house peace of mind

FACILTY ISSUES: MANAGEMENT EDGE - hs - April 2005
Management: A Vocabulary Lesson for Cleaners
A few terms every cleaning worker should know to ensure proper care of buildings

COVER STORY - sm - November 2004
WMS: More Tech, More Turns
Four ways technology can drive your warehousing operations

BUSINESS BUILDER - cp - November 2004
Who Manages Your Managers?


FACILITY ISSUES: MANAGEMENT EDGE - hs - October 2004
Management: The Philosophy of Cleaning
Establish a philosophy to improve your housekeeping operation and create a professional image

COVER STORY - hs - September 2004
Case Study: Don't Mess With Texas!
One of its biggest comebacks ever: The University of Texas at Austin turns much-maligned custodial department into a winner

FACILITY ISSUES: MANAGEMENT EDGE - hs - September 2004
Management: A Simple Approach to Accurate Workload
How to use facility data to track and improve cleaning efficiency

COVER STORY - hs - July 2004
Employment: Putting A Face On Housekeeping Management
How do you look compared to your peers?

EDITOR'S NOTE - hs - July 2004
editors note


FACILITY ISSUES: MANAGEMENT EDGE - hs - July 2004
Management: Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

FACILITY ISSUES: MANAGEMENT EDGE - hs - May 2004
Management: Top Ten Cleaning Laments
Cleaning department challenges are more universal than you might think

BUSINESS BUILDER - cp - May 2004
Proper Project Planning Prevents Poor Performance


COVER STORY - hs - March 2004
Management: Back to the Drawing Board
How to make the case for housekeeping-friendly design

FACILITY ISSUES: MANAGEMENT EDGE - hs - March 2004
Management: Taking the Lead of the Followers
An organization’s best followers are the leaders of the future

INDUSTRY BUZZ: BENCHMARKS - hs - January 2004
News
Rice University cleaners aim to improve campus-wide operations by getting the answers to cleaning’s scientific questions

COVER STORY - hs - January 2004
Team Cleaning: Give Me An... "H"!
Big Ten housekeepers rely on team play to tackle campus cleaning's toughest challenges

FACILITY ISSUES: MANAGEMENT EDGE - hs - January 2004
Management: Night vs. Day Cleaning
Deciding on the best time to clean doesn't have to be an "all-or-nothing" exercise