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2017 Report On The Building Service Contractor Market — Member Content
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The Top Sales Compensation Plans Of 2016 - Member Content

Cleaning Topic: Learn About customer service


CREATING A SUPERIOR SERVICE CULTURE – April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'

FOCUSING ON CUSTOMER SATISFACTION – October 2014
How Customer Service Plays Into Custodial Operations


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS – April 2014
Drilling Down Cleaning Customer Needs


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Your Delivery Drivers See Customers More Than Salespeople


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Drivers Are Brand Ambassadors


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Use Product Deliveries As Sales Opportunities


CUSTOMER SERVICE: IN THE DRIVER'S SEAT – February 2014
Getting Drivers On Board With Customer Service Training



COVER STORY – March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages


TECHNOLOGY – February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

CUSTOMER SERVICE – May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

BUSINESSCENTER – September 2007
Raising Prices Without Losing Customers



CONTRACTINGINSIGHTS – August 2006
Customer Service: A BSC's 'X Factor'






COVER STORY – November 2004
Customer Service: Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

FACILITY ISSUES: MANAGEMENT EDGE – July 2004
Management: Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

BIZ 101 – March 2004
Serving Your Best Customers