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Learn about Cleaning Topic: customer service


CREATING A SUPERIOR SERVICE CULTURE - cp - April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'

FOCUSING ON CUSTOMER SATISFACTION - hs - October 2014
How Customer Service Plays Into Custodial Operations


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS - sm - April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS - sm - April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS - sm - April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS - sm - April 2014
Drilling Down Cleaning Customer Needs


CUSTOMER SERVICE: IN THE DRIVER'S SEAT - sm - February 2014
Your Delivery Drivers See Customers More Than Salespeople


CUSTOMER SERVICE: IN THE DRIVER'S SEAT - sm - February 2014
Drivers Are Brand Ambassadors


CUSTOMER SERVICE: IN THE DRIVER'S SEAT - sm - February 2014
Use Product Deliveries As Sales Opportunities


CUSTOMER SERVICE: IN THE DRIVER'S SEAT - sm - February 2014
Getting Drivers On Board With Customer Service Training


INSIDEHR - cp - April 2013
Asking Behavioral Questions Leads To Better Hires


COVER STORY - cp - March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages

- news - 6/29/2011
Hotels Automate Guest Services Using Tablet Computers


TECHNOLOGY - sm - February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

CUSTOMER SERVICE - cp - May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

BUSINESSCENTER - cp - September 2007
Raising Prices Without Losing Customers


EDITORIAL - cp - March 2007
Save The Grease And Lose The Squeaky Wheel Instead


CONTRACTINGINSIGHTS - cp - August 2006
Customer Service: A BSC's 'X Factor'


NEWSWORTHY - sm - May 2006
Surveys Reveal Jan/San Distribution Trends


BIZ101 - cp - January 2006
Customer Service: Cancelled! Exiting An Account With Grace


BIZ101 - cp - October 2005
Speak Positive: Eliminate Trash Talk For Greater Success


BIZ 101 - cp - February 2005
Employees, Customers: Want The Right Fit? Ask The Right Questions


COVER STORY - cp - November 2004
Customer Service: Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

FACILITY ISSUES: MANAGEMENT EDGE - hs - July 2004
Management: Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

BIZ 101 - cp - March 2004
Serving Your Best Customers