Overview Of The Custodial Snap Shot Quality Control Process
Quality control programs can become complicated and burdensome if not handled correctly.
What is the purpose of a quality control program? I believe it is to create accountability on the part of the building service contractor to document that they are fulfilling the contract specifications.
In the next few articles, I will share with you what I refer to as the Custodial Snap Shot, which has 25 questions/points for a typical contract. Of course, it may need to be modified based on a particular contract (clinic versus airport versus school) but I believe you will find the questions to fit most situations. Each question is scored 1-5 with 1 being Unsatisfied, 2-3 being Marginal, 4 being Satisfied and 5 is Exceeding Specs.
With 25 questions a perfect score would be all scores of 4 (4 x 25 = 100). The 0-100 scale gives you a metric that can be compared over a period of inspections to determine trends. Note that any score of 1 or 2 should immediately generate concern regardless of the total score. Also be careful not to bias the score so that you achieve an 85 or 90 by giving 4’s or downplaying unsatisfactory work.
The intent of the Custodial Snap Shot is for a person to conduct a brief report based on their observations and is not to be considered a white glove inspection.
We will review the first set of questions in the next article.
Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...
Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net
TIPS SELECTED FOR YOU
Finding Good People To Hire
Reducing Cleaning Frequencies Should Also Change Client Expectations
Cleaning Contracts Require Trust And Confidence
Poor Communication Kills Cleaning Contracts
Removing Multiple Layers Of Floor Finish
Choosing The Right Floor Finish
Educating Customers On Proper Floor Appearance
Choosing The Right Equipment To Buy
Don’t Let Customers Direct Janitors
Standardizing Workloading And Cleaning Schedules