Custodial Snap Shot: Quality Control In Entrances And Restrooms
I developed the Custodial Snap Shot as a tool for experienced and inexperienced staff to use during any site visit that was not necessarily a formal inspection. The intent was to take advantage of a set of eyes visiting the site to look for trends and catch any issues as soon as possible. The staff member could actually fill out the report after the visit so long as they made a few notes or had a good memory.
Each question is scored 1-5 with 1 being Unsatisfied, 2 being Marginal, 3 being Satisfied and 4 is Exceeding Specs. Here are the first few questions to answer:
Number 01: Entrance/doors/lobby = look at outside steps for debris, ash/trash cans, door glass/ handles, door treads and walk off mats. In other words, what is the first impression when one walks into this account?
Number 02: Hallways/walls = Are hallways visibly clean of soils and scuff marks on floor and walls? Of course, the condition of walls is partially determined by age of building, periodic painting and maintenance as well as expectations of customer as spelled out in the specifications.
Number 03: Men’s Restrooms/showers/locker area = Is the restroom stocked with supplies? Odor free? Trash on floor or full cans? Urinals/toilets/sinks/counters/mirrors clean? Floor grout? Vents dusty? The key indicator is odor when the door is opened but a major source of complaints in many contracts is the rest room.
Number 04: Women’s Restrooms/shower/locker area = Is the restroom stocked with supplies? Odor free? Trash on floor or full cans? Sanitary napkin box? Toilets/sinks/counters/mirrors clean? Floor grout? Vents dusty? The key indicator is odor when the door is opened but a major source of complaints in many contracts is the rest room.
Please note that the rest room scoring may be determined by the gender of the visitor. If so, then whatever score he/she gives to the rest room the visit will be the same score for the other gender with a notation “Did not inspect.”
Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...
Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net
TIPS SELECTED FOR YOU
Avoiding Weather-Related Damage To Carpets
Keeping Your Facility Healthy
Techniques To Keeping Carpets Clean
Drying Time And Turnover Of Carpet Cleaning
Carpet Selection 101
Perception Of The Cleaning Professional
Protecting Staff From Cold And Flu
Why Quality Standards Are Important
The True Cost of NOT Training
Poor Customer Service Can Cost You Customers