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ISSA Convention Seminar Schedule





Photo courtesy of ISSA

The following sessions take place on Tuesday, Oct. 25:


New Attendee Orientation


7:45 a.m. - 8:45 a.m.
For first-time or even veteran show attendees, this session acts as a guide to get the most out of the four days of educational sessions, networking opportunities and roundtables. The session also allows attendees to get a handle of the show floor. ISSA staff and knowledgeable show-goers are available to answer questions.


Get It Write: Killer Proposals That Land Accounts


9 a.m. - 10 a.m.
Speaker: Sharon Cowan

Attendees learn the best techniques and strategies to write optimal proposals in order to win business. Learn how to create an impactful proposal that separates you from your competition.


Leadership: They Know It When They See It


9 a.m. - 10 a.m.
Speaker: Gail Alofsin

Develop the necessary skills to become a strong leader. Professionals on all levels of leadership glean new ideas on how to be an effective leader in this seminar.


Green Cleaning In Schools: Leading The Way For Children’s Health


9 a.m. - 10 a.m.
Speakers: Mark Bishop and Rochelle Davis

Five steps to green cleaning in schools are featured during this seminar. Attendees also learn the advantages of green cleaning in school buildings.


Not Just Another Day At The Office: Green Cleaning in Untraditional Work Environments


9 a.m. - 10 a.m.
Speaker: Vinnie Del Borrello

Address the unique cleaning challenges that come with open office spaces and other non-traditional working environments such as collaborative or quiet spaces.


OMG: Connecting And Selling To Millennials


9 a.m. - 10 a.m.
Speaker: Jim Pancero

Speak the new and exciting language of Millennials in order to understand how to sell to them. The seminar provides strategies on how to blend traditional relationship building techniques with tips on how to reach this demographic. A workbook and action guide are provided.


Cleaning And Disinfecting: What Could Possibly Go Wrong?


9 a.m. - 10 a.m.
Speaker: Jim Gauthier

The session gives attendees a solid understanding of the costs that come along with employee illness, student absence and health care. Learn about the possible pitfalls of cleaning and disinfecting and how to improve the overall health and safety of facilities.


Green Cleaning And Sustainability: The Basics And Benefits Part 1 Session


9 a.m. - 10 a.m.
Speaker: Lourdes Souza

The first of a two-part seminar conducted in Spanish that provides attendees with basics of green cleaning.


DEEPER DIVE: Boost Your Sales With Emotional Intelligence


9 a.m. - 10:45 a.m.
Speaker: Dan McQuiston

Attendees gain a deep understanding of the concept of emotional intelligence and how it can be used to gain a better understanding of potential and current clients.


Making The Business Case For Cleaning


10:15 a.m. - 11 a.m.
Speaker: Patricia Ellis

Learn to connect cleaning with return-on-investment data, information that is valuable for decision-makers who need to build budgets. Gain critical knowledge on estimating savings in six facility management areas.


Green Cleaning In Schools: Taking Stock, Assessing Your Program


10:15 a.m. - 11 a.m.
Speaker: Jodi Krause

This seminar is based on Step 1 of the 5 steps to Green Cleaning in Schools. It provides information to conduct an assessment and make data-driven decisions in order to improve green cleaning.


A Top Athlete's Advice For Tackling Adversity And Achieving Success


10:15 a.m. - 11 a.m.
Speaker: Matt Mayberry.

Former NFL linebacker Matt Mayberry presents ways that attendees can push beyond their comfort zone and see what is possible in their lives and organizations. Learn how to embrace failure and create meaningful success and leave the presentation inspired and equipped to take your personal and professional lives to the next level.


Workloading: Art Or Science?


10:15 a.m. - 11 a.m.
Speaker: Dave Frank

Master cleaning systems and how to determine the right one for a given facility. An in-depth look at organizational structures, disciplines and benefits of each system is offered. Attendees learn ways to motivate staff in terms of each system.


Career Coach: Conquering The Battle Of CRM


10:15 a.m. - 11 a.m.
Speaker: Panel Discussion

A panel of industry experts from the Young Executive Society (YES) will share tips on how to choose, implement and use the best customer relationship management system for your enterprise.


Sustainability: The (Surprising) Way To Make And Save Money


10:15 a.m. - 11 a.m
Speaker: Steve Ashkin

Attendees learn how sustainability is not just a buzzword and how it can save them money by decreasing expenses from the warehouse to the delivery truck. Sustainability can be the difference in competition and sales.


Green Cleaning In Schools: Learning From The Leaders


11:15 a.m. – 11:45 a.m.
Speaker: Kimberly Thomas

School facility managers talk about how they developed and created assessments to help improve their cleaning programs.


FLASH SESSION: Public Spaces: What They Say To The Public And Sports Arenas


11:15 a.m. – 11:45 a.m.
Speaker: Steve Spencer

Session details not available at time of publication.


FLASH SESSION: CMI And CITS Training: What’s In It For You?


11:15 a.m. – 11:45 a.m.
Speakers: Brant Insero and Lucas Wendt

This interactive session guides attendees on the impact of proper training and certification programs throughout the commercial cleaning industry.


FLASH SESSION: Guarding The Treasures And Inspection


11:15 a.m. – 11:45 a.m.
Speakers: John Poole and Kevin Keeler

Get a deep understanding on how to frame reasons why the cleaning profession matters in order to make their workplaces more productive and enjoyable.


FLASH SESSION: Boost Your Coaching And Leadership Skills With Just Two Questions


11:15 a.m. – 11:45 a.m.
Speakers: Jim Pancero and Troy Harrison

Attendees learn how to ask and assess whether they are applying the latest coaching language and what is the effectiveness in their sales efforts. Answers can lead to managers becoming sales leaders for their team.


FLASH SESSION: Change Your Sales Pitch Using The Newest Technologies


11:15 a.m. – 11:45 a.m.
Speakers: Gene Marks and Kindra Hall

Telling a captivating tale during a sales meeting can mean all the difference in your attempt to win that client. Attendees are guided on how to use storytelling in their sales pitches and how to use technology to tell stories to earn more business.


LUNCH AND LEARN: Your Someday is Now! What Are You Waiting for?


Noon – 1 p.m.
Speaker: Gail Alofsin

This seminar, featuring author and university professor Gail Alofsin, empowers attendees to integrate life, career and their personal brand to get the best out of themselves. The lunch event invokes attendees with a sense of urgency to find get the most out of their personal and professional lives. A separate registration and fee is required to attend this lunch seminar.


Crush The Competition With Sales Force Effectiveness


1:15 p.m. – 2 p.m.
Speaker: Dave Frank

The valuable science behind creating a sales team with high performers and how best-in-class companies are able to make their goals each and every year is the topic of discussion during this session. Attendees leave the seminar armed with strategies to hire, coach and sell more effectively.


Never Be Satisfied: The Journey To Transparent Quality


1:15 p.m. – 2 p.m.
Speaker: Cliff Beiser

This seminar is led by a management consultant who provides techniques on how to use transparent quality to increase customer satisfaction and retention. Attendees get information on using data visualization and other tools to gain insights from peers.


Green Cleaning In Schools: Green Products, Equipment and Supplies. How Do You Choose?


1:15 p.m. – 2 p.m.
Speaker: Roger McFadden

Based on Steps 2 and 3 of the 5 Steps to Green Cleaning in Schools, attendees glean information on the industry shift toward sustainability, advantages and limitations of certification programs, and how to pick green cleaning products.


Ask The Experts: Vinnie Del Borrello and Steve Spencer


1:15 p.m. – 2 p.m.
Speakers: Vinnie Del Borrello and Steve Spencer

Attendees will steer the direction of this seminar as they ask two industry experts about their most challenging problems and share their own personal insights.


The Irresistible Power Of Strategic Storytelling


1:15 p.m. – 2 p.m.
Speaker: Kindra Hall

Storytelling has moved from being a buzzword to an important sales concept. Kindra Hall, a renowned author and storyteller, teaches attendees how to leverage their good stories into meaningful sales meetings and ultimately more sales.


Enemies Among Us: Community-Acquired Infections In Public Spaces


1:15 p.m. – 2 p.m.
Speaker: Lori Strazdas

Pathogens such as MRSA, C. difficile, Norovirus and pneumonia are everywhere in our gyms, hotels, offices and restrooms. This seminar goes through the characteristics of the common community acquired infections and how cleaning professionals can combat against them through a multistep framework that consists of cleaning protocols and ways to select products to reinforce cleaning and disinfection practices.


DEEPER DIVE: Cleaning For Infection Prevention And Control


1:15 p.m. – 3 p.m.
Speaker: Beatrix Babcock

Best practices in how to prevent and control the spread of infections in healthcare settings is the topic of discussion during this deeper-dive session. Attendees examine how and why infections are spread and why healthcare settings are susceptible to infections and how to pick and use disinfectants.


Hiring With Confidence


2:15 p.m. – 3 p.m.
Speaker: Mary Miller

Proven strategies for developing a dream team as well as the best practices for building an environment that attracts the best talent is featured during this seminar. Attendees learn about one particular company and how it achieved a turnover rate 300 percent better than the industry average.


Six Biggest Trends, Technologies And Tools For Finding And Motivating The Best People


2:15 p.m. – 3 p.m.
Speaker: Gene Marks

Gene Marks discusses the six biggest trends, technologies and tools for finding and hiring the best people in light of what is going on in Washington, D.C. Attendees find out how to take advantage of new opportunities and being smart about investments.


Ask The Experts: Dave Frank, Jim Pancero And Troy Harrison


2:15 p.m. – 3 p.m.
Speakers: Dave Frank, Jim Pancero and Troy Harrison

Get great sales advice from three industry experts. Attendees are encouraged to bring their own questions or share their personal experiences during this panel discussion.


CIMS: How It Can Help Your Organization


2:15 p.m. – 3 p.m.
Speaker: Plamena Todorova

Attendees gain valuable knowledge on how Cleaning Industry Management Standard and Cleaning Industry Management Standard-Green Building can help cleaning companies develop professionalism and value for customers.


Green Cleaning In Schools: Learning From The Leaders


2:15 p.m. – 3 p.m.
Speakers: Mervin Brewer and Sawna Cragun

School facility managers talk about the ways they developed and created assessments to help improve their cleaning programs.


Hands-Free Robotic Cleaning: The Future Is Now


2:15 p.m. – 3 p.m.
Speakers: Jan-Willem Tinge and Tom Boscher

Given that floor cleaning robots are now the largest, fastest growing robot category in North America, this seminar is a valuable tool for cleaning professionals to learn how robotic cleaning can cut sky-rocketing labor costs and allow them to stay ahead of their competition. Attendees learn the best places to implement this technology to make and save money while reducing risk.


ISSA Hygieia Network: Networking Secrets Of Successful Women


2:15 p.m. – 3:45 p.m.
Speaker: Diane Darling

This seminar is filled with handy tips on how to network like a pro. Attendees get tips and methods to increase networking skills and confidence. Session includes time to practice networking skills and learn how to balance a drink with a plate of appetizers.


FLASH SESSION: United States Environmental Protection Agency (EPA) Distributor Benchmarking


3:15 p.m. – 3:45 p.m.
Speakers: Clark Reed, Jon Adkins and Tony Maietta

Attendees gain knowledge about ISSA’s Distributor Performance Dashboards to take their benchmarking to the next level and how to apply it to increase performance and profitability in their unique business. Attendees learn to benchmark their properties with the EPA’s Energy Star and SmartWay programs.


FLASH SESSION: Hire Smart: Hire Right


3:15 p.m. – 3:45 p.m.
Speaker: Troy Harrison

Get strategies on how to hire smart and how to build a hiring process that includes winning the hiring interview and techniques for behavioral interviewing.


FLASH SESSION: Hospitality


3:15 p.m. – 3:45 p.m.
Session details not available at time of publication.


FLASH SESSION: Green Cleaning In Schools: Supporting A Well-Trained And Engaged Workforce


3:15 p.m. – 3:45 p.m.
Speaker: Lucas Wendt

Attendees gain knowledge of Step 4 of the 5 Steps to Green Cleaning in Schools that includes strategies to organize training and universal principles that any cleaning professional who manages should know.


Ask The Experts: Mary Miller, John Poole and Cliff Beiser


3:15 p.m. – 3:45 p.m
Speakers: Mary Miller, John Poole and Cliff Beiser .

Do you have questions about running your company or department? Looking for cleaning best practices? Ask three industry experts your questions and share your own personal insights during this panel discussion.


FEATURED SESSION: Managing Breakthrough Performance in the New Economy


4 p.m. – 5 p.m.
Speaker: Ryan Estis

As the new economy evolves, cleaning industry leaders need to also transform. Attendees learn insights on how to move from traditional command-and-control management to a more collaborative and flexible approach to managing staff and performance. This session is interactive with new ideas and information that attendees can use immediately.


Green Cleaning In Schools: Engaging The Whole School


4 p.m. – 5 p.m.
Speaker: Gene Woodward

Based on Step 5 of the 5 Steps to Green Cleaning in Schools, this session highlights strategies to engage school administrators, teachers and parents in a green cleaning program.


The following session takes place Wednesday, Oct. 26:


Green Cleaning In Schools: Selling To K-12 Schools


4 p.m. – 5 p.m.
Speakers: Mike Jones and Pat Pizzo

Members of Healthy Schools Campaign’s Leadership Council talk about how they make purchasing decisions for their school districts. They share insights about which factors such as price, quality and service impact their decisions.

The following sessions take place Thursday, Oct. 27:


Green Cleaning In Schools: Selling To Higher Education Schools


9:45 a.m. – 10:45 a.m.
Speakers: Pat Pizzo and Shawna Cragun Three members of Healthy Schools Campaign's Leadership Council discuss how they make their purchasing decisions for their colleges and universities. The speakers share how price, quality and service impact their decisions.


The Art And Mystery Of Hard Surface Flooring The Art And Mystery Of Hard Surface Flooring


3 p.m. – 4:30 p.m.
Speakers: Mark Warner, Paul Pleshak and Stan Hulin

Take a deep dive into the latest trends in the flooring industry including pressing issues about maintenance, floor failures and inspections. New hard surface flooring such as LVT and green flooring systems are looked at during the seminar. Attendees get a look at the value of task certifications and incorporating professional flooring inspectors to resolve flooring problems.

Schedule as of July 26.

posted on 8/4/2016